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If someone were looking at industry solutions from a different number of vendors I would recommend that they think about capability, and reliability. With capability I mean not only the solution because there are a lot of good technology solutions that are very innovative, but also the expertise that the provider brings so that the customer will have the right solution to meet their business needs. You not only want a solution that works today, but also a company that is going to be there in the future and really help in the long term. -Betsy Wood of Nortel Networks
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