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When ever planning a project of any kind, always build in a contingency time of about 10% for any unforeseen problems that could occur. This will hopefully not be required and if this is the case, then you will complete the project slightly ahead of schedule.
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Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2019 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...