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First and foremost you need to ensure that the applications that you are purchasing are tightly integrated into a real time IP network. By doing this, you essentially have the ability to leverage the cost of network with the cost of application and network at the same time.
In addition, when considering a host solution I would highly encourage looking at them to not only addresses what the call center needs may be, but what their contact center needs may be. I would encourage everyone to find a solution that would be able to give you the standard channels in one environment. - Kevin Childs - Vice President InContact Solutions, UCN
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