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Audio Podcast: Pre-Employment Testing
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When recruiting agents/reps who will be dealing with net based activity, build into the recruitment process a ‘chat’ session early into the process. This way you can test the candidates’ net etiquette, their typing skills and grammar.
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Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 10-20 best practice ideas from 2018 Best in the World award winners and also information about upcoming NEXT Generation Best Practic... Read More...