Audio Podcast: Screening vs Selection
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Every customer contact should be recorded in some manner for the benefit of the customer and contact center. It is important that any phone call, fax, e-mail communication is available for review should the need arise and this should be kept for as long as possible.
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Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...