Audio Podcast: Weekly Podcast May 7, 2015
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Is this a new trick to reduce abandoned rates? – some contact centers I have recently called have put my call in a queue then when you eventually get through the first thing the agent says is “Can you hold – you are next in the queue?” Isn’t this frustrating! If you do this, ask some customers whether they like it or not – some won’t so why bother?!
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