Audio Podcast: Voice Mail Cleanup
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There is a strange business paradox – the agents in the contact center are facing customers every day, yet their power to resolve problems is often minimal. On the other hand, top management, those who hold the power to change and influence the customer experience, are the furthest from the customer. Executives cannot make informed decisions unless they are plugged into their customer’s viewpoints and opinions!
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Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...