Audio Podcast: Who Do You Want?
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When was the last time you tried something new in your center? – it could be a new incentive scheme, schedule, script etc. If you do experiment, test the approach first with a small sample then compare the results against a control group and determine how effective the experiment was. By experimenting we find better ways of doing things – sometimes for us, sometimes for our internal customers and, importantly, sometimes for our external customers!
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