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TOP RANKING PERFORMERS PRESENTATIONSNow you can learn from the best in the industry as if you were at the conference

2018 EMEA

FULL SERIES VIDEOS

2018 EMEAView Other Series

Watch and learn from the best in the industry enjoy the Top Ranking Performers Conference Video Set , includes all presentations from this years event from the leading companies in the industry. Note - you will watch the content on a player on this site. access is for the purchaser only and content may not be copied or distributed.

Includes a total of Total Videos: 59

Below is a list of videos from this event. You can view all, search by category or by presenting company.

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Analyst Role in the Contact Center

Presenter: Yusuf Adams

Company: Merchants SA (South Africa)
Center Size: 4500
South Africa

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$5,990.00 USD
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Best Public Services Center (Outsourced) - Case Studies (1000+ Agents)

Presenter: Mustafa Azizoglu

Company: AssisTT
Center Size: 8000
Turkey

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$5,990.00 USD

Best Public Services Center (Outsourced) - Case Studies (1000+ Agents)

Presenter: Ahmed Samak

Company: Citizen Account Saudi
Center Size: 700
Saudi Arabia

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$5,990.00 USD
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Calling For Success - Making Outbound Calling Work!

Presenter: Johnaton Dorasamy

Company: Multichoice SA
Center Size: 1
South Africa

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Developing Customer Loyalty Programs that Really Work!

Presenter: Kayahan Balta

Company: Arçelik
Center Size: 350
Turkey

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Developing Technological Solutions Internally - How and Why Centers Do It!

Presenter: Hugo Emanuel Silva

Company: Randstad Portugal
Center Size: 12000
Portugal

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Developing Technological Solutions Internally - How and Why Centers Do It!

Presenter: Natalia Gorokhova

Company: GRAN
Center Size: 2000
Russia

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Developing Technological Solutions Internally - How and Why Centers Do It!

Presenter: Yasar Tuzel

Company: Vestel
Center Size: 225
Turkey

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How the Mega and Large Centers Provide World Class Service

Presenter: Jane Karugi

Company: DHL Express (K) Ltd
Center Size: 17
Kenya

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$5,990.00 USD
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How the Mega and Large Centers Provide World Class Service

Presenter: Khaled Ramadan

Company: Bank Aljazira
Center Size: 125
Saudi Arabia

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$5,990.00 USD

How the Mega and Large Centers Provide World Class Service

Presenter: Muhammad Sammy

Company: Ministry Of Education Saudi Arabia
Center Size: 320
Saudi Arabia

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How the Mega and Large Centers Provide World Class Service

Presenter: Abdulkadir Demirtas

Company: AssisTT
Center Size: 8000
Turkey

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How the Mega and Large Centers Provide World Class Service

Presenter: Melda Sofuoglu

Company: Turkcell Global Bilgi
Center Size: 7500
Turkey

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How To Drive More Sales Through Sales Management Techniques!

Presenter: Michelle Meteve

Company: Absa
Center Size: 210
South Africa

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How To Drive More Sales Through Sales Management Techniques!

Presenter: Muhammed Shuaib Shaik

Company: Standard Bank South Africa
Center Size: 120
South Africa

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How To Enhance Your Contact Center Quality Scores! Quality Professionals Share Tips

Presenter: Ipek Yuksel

Company: AssisTT
Center Size: 8000
Turkey

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How To Enhance Your Contact Center Quality Scores! Quality Professionals Share Tips

Presenter: Teresa Rodrigues

Company: Randstad Portugal
Center Size: 12000
Portugal

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How To Run A World Class Help Desk

Presenter: Eugene Merckel

Company: Merchants SA (South Africa)
Center Size: 260
South Africa

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HR Best Practices - Getting the Right People and Keeping Them!

Presenter: Ilse Hess

Company: Merchants SA (South Africa)
Center Size: 5500
South Africa

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IT An Area You Want To Manage Better For Your Center? IT Professionals Share Tips

Presenter: Imtiaaz Dhoodhat

Company: Standard Bank South Africa
Center Size: 220
South Africa

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Leadership - How The Best Leaders Inspire Staff in the Contact Center World (Outsourced Centers)

Presenter: Bronwyn Herrmannsen

Company: DHL Express South Africa
Center Size: 123
South Africa

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$5,990.00 USD

Leadership - How The Best Leaders Inspire Staff in the Contact Center World (Outsourced Centers)

Presenter: Jennifer Algie

Company: Merchants SA (South Africa)
Center Size: 5500
South Africa

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Leadership - How The Best Leaders Inspire Staff in the Contact Center World (Outsourced Centers)

Presenter: Turky Almuharib

Company: Bank Aljazira
Center Size: 125
Saudi Arabia

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Leadership - How The Best Leaders Inspire Staff in the Contact Center World (Outsourced Centers)

Presenter: Miguel Azevedo

Company: Randstad Portugal
Center Size: 12000
Portugal

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Leadership - How The Best Leaders Inspire Staff in the Contact Center World (Outsourced Centers)

Presenter: Jane Karugi

Company: DHL Express (K) Ltd
Center Size: 17
Kenya

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Leveraging the Power of Community Programs To Motivate

Presenter: Zain Patel

Company: Merchants SA (South Africa)
Center Size: 5500
South Africa

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Making Outsourcing Work - Developing a Win:Win Partnership

Presenter: Miray Yilmaz Okunakol

Company: Alonet Bilgi Teknolojileri
Center Size: 0
Turkey

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Making Outsourcing Work - Developing a Win:Win Partnership

Presenter: Deven Govender

Company: Merchants SA (South Africa)
Center Size: 160
South Africa

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Making Outsourcing Work - Developing a Win:Win Partnership

Presenter: Sally Haridi

Company: BPO PLUS WLL
Center Size: 750
Qatar

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Making the Most of Your Workspace - Designs That Improve Performance!

Presenter: Marlene Fernandes

Company: Randstad Portugal
Center Size: 12000
Portugal

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Mid-sized Contact Center Best Practices (Inhouse) - Case Studies (51 - 249 Agents)

Presenter: Vladimira Rosendorfova

Company: Skupina ČEZ
Center Size: 500
Czech Republic

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Mid-sized Contact Center Best Practices (Inhouse) - Case Studies (51 - 249 Agents)

Presenter: Miray Yılmaz Okunakol

Company: Alonet Bilgi Teknolojileri
Center Size: 0
Turkey

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Mid-sized Contact Center Best Practices (Inhouse) - Case Studies (51 - 249 Agents)

Presenter: Ebru Demir

Company: AssisTT
Center Size: 8000
Turkey

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Mid-sized Contact Center Best Practices (Inhouse) - Case Studies (51 - 249 Agents)

Presenter: Sean Moss

Company: Talksure
Center Size: 377
South Africa

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Mid-sized Contact Center Best Practices (Inhouse) - Case Studies (51 - 249 Agents)

Presenter: Annie Padayachee

Company: Smollan
Center Size: 150
South Africa

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Mid-sized Contact Center Best Practices (Inhouse) - Case Studies (51 - 249 Agents)

Presenter: Deven Govender

Company: Merchants SA (South Africa)
Center Size: 160
South Africa

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$5,990.00 USD
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Mid-sized Contact Center Best Practices (Inhouse) - Case Studies (51 - 249 Agents)

Presenter: Khaled Ramadan

Company: Bank Aljazira
Center Size: 125
Saudi Arabia

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$5,990.00 USD
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Mid-sized Contact Center Best Practices (Inhouse) - Case Studies (51 - 249 Agents)

Presenter: Amjad Naim

Company: Mashreq Bank
Center Size: 500
United Arab Emirates

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$5,990.00 USD
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Mid-sized Contact Center Best Practices (Inhouse) - Case Studies (51 - 249 Agents)

Presenter: Marius Swanepoel

Company: Volkswagen Group South Africa
Center Size: 150
South Africa

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Mid-sized Contact Center Best Practices (Inhouse) - Case Studies (51 - 249 Agents)

Presenter: Ahmed Samak

Company: Citizen Account Saudi
Center Size: 700
Saudi Arabia

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$5,990.00 USD

Mid-sized Contact Center Best Practices (Inhouse) - Case Studies (51 - 249 Agents)

Presenter: Sinem Ozel Ucar

Company: Borusan Otomotiv
Center Size: 75
Turkey

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Mid-sized Contact Center Best Practices (Inhouse) - Case Studies (51 - 249 Agents)

Presenter: Bharat Parshotam

Company: Absa
Center Size: 210
South Africa

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Mid-sized Contact Center Best Practices (Inhouse) - Case Studies (51 - 249 Agents)

Presenter: Bronwyn Herrmannsen

Company: DHL Express South Africa
Center Size: 123
South Africa

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$5,990.00 USD

Mid-sized Contact Center Best Practices (Inhouse) - Case Studies (51 - 249 Agents)

Presenter: Omer Kalin

Company: Arçelik
Center Size: 350
Turkey

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$5,990.00 USD

Project Management - From Inception To Conclusion - How to Manage Projects!

Presenter: Adam Gottlich

Company: Standard Bank South Africa
Center Size: 230
South Africa

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Recruiting for Your Contact Center? - Want Unique and Effective Strategies?

Presenter: Cláudia Martins

Company: Randstad Portugal
Center Size: 12000
Portugal

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Recruiting for Your Contact Center? - Want Unique and Effective Strategies?

Presenter: Olesya Krasutskaya

Company: Telecontact
Center Size: 3500
Russia

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Recruiting for Your Contact Center? - Want Unique and Effective Strategies?

Presenter: Ilse Hess

Company: Merchants SA (South Africa)
Center Size: 5500
South Africa

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$5,990.00 USD

Self-Service Technology - Enhancing The Customer Experience

Presenter: Muhammad Sammy

Company: Ministry Of Education Saudi Arabia
Center Size: 320
Saudi Arabia

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$5,990.00 USD
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Self-Service Technology - Enhancing The Customer Experience

Presenter: Kadir Ataş

Company: AssisTT
Center Size: 8000
Turkey

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Social Media Management in the Contact Center

Presenter: Marius Swanepoel

Company: Volkswagen Group South Africa
Center Size: 150
South Africa

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$5,990.00 USD

Supervisors - How To Manage and Motivate Teams for Success!

Presenter: Marvin Williams

Company: Multichoice SA
Center Size: 2000
South Africa

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Supervisors - How To Manage and Motivate Teams for Success!

Presenter: Sibusiso Ndaba

Company: Multichoice SA
Center Size: 12
South Africa

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Training in Contact Centers - Key Role To Kickstart Performance

Presenter: Amelia Ribeiro

Company: Randstad Portugal
Center Size: 12000
Portugal

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Want To Sell More in Your Center! - Top Sales Professionals Explain How They Do It!

Presenter: Alexandre Pereira

Company: Randstad Portugal
Center Size: 12000
Portugal

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Want To Sell More in Your Center! - Top Sales Professionals Explain How They Do It!

Presenter: Minenhle Mathobela

Company: Multichoice SA
Center Size: 51
South Africa

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Workforce Planning Best Practices - Those Who Do The Job Share Ideas

Presenter: Yusuf Adams

Company: Merchants SA (South Africa)
Center Size: 4500
South Africa

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Workforce Planning Best Practices - Those Who Do The Job Share Ideas

Presenter: Sean Coomer

Company: Multichoice SA
Center Size: 2000
South Africa

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Workforce Planning Best Practices - Those Who Do The Job Share Ideas

Presenter: Natalia Gorokhova

Company: GRAN
Center Size: 2000
Russia

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