Malaysia
The role of our Contact Center is one stop shop for all our customer’s protection and financial security need’s at every life stage. We also have team handling customer retention. We deliver personalized and trustworthy experience to customer’s first time, every time.
We will be sharing our best practices which include
The role of our Contact Center is as a one-stop-shop for all our customer's protection and financial security needs at every life stage. In addition to this, we also have a team handling customer retention. In short, we manage internal and external customers of my company and this includes assisting on anything and everything our customers need. The Contact Center has 150 seats in total where we manage inbound calls as well as make outbound customer retention calls. We call ourselves Generation CX and We commit to Deliver a Personalized and Trustworthy experience to customers, first time, every time. We do this by 1)Taking Personal Responsibility, 2) Making, Embracing & Keeping Promises, 3)Trusting and Empowering People and 4) Always Thinking Customer.