Login to Network
Indonesia
Ranked #1 in Asia Pacific 2018
Ranked #1 in the World 2017
Ranked #1 in the Region 2017
rom a constitutional standpoint, Bank Indonesia’s status as an independent institution is not parallel with higher state institutions such as the House of Representatives, National Audit Office and Supreme Court. Bank Indonesia’s status is also unlike any State Department as Bank Indonesia’s official position is separate from the Government. Such special status is required to enable Bank Indonesia to perform its roles and functions as the Monetary Authority more effectively and efficiently. With respect to its relationship with the President and House of Representatives, at the beginning of each financial year Bank Indonesia delivers in writing an evaluation of monetary policy implementation and future monetary policy planning.Bank Indonesia also reports its projected and actual annual budget to the Government and House of Representatives. Furthermore, Bank Indonesia is obliged to disclose its annual financial report to the National Audit Office.
Contact Center Bank Indonesia, called BICARA, was established in October, 28th 2013. As part of the Public Information (KIP) Law enforcement and also to support the Open Government Indonesia (OGI) program that launch by the President through the integration of public information services in all ministries and state institutions, we develop our contact center in Year 2013. Our contact center role as strategic solution for the dissemination and control the flow of public information services. In the era of openness information, public institutions have to fulfil public needs of related information. Disclosure of such information is not only mandated by the Law on Public Information (KIP), but also encourage people to be involved in the formulation stage of public policy. Stakeholders can connect with us through multiple media channels, such as: telephone, mail, walk-in, mail, fax, twitter, Facebook, YouTube, and Instagram. Besides the presence of the Contact Center, we also provide added value to the community and demonstrate consistency in the realization of public disclosure that participate in the various activities of socialization and education to the community.
Best Analyst - Yusuf Adams - Merchants SA (South Africa)Best Community Spirit - Sanjay Mehta - Teleperformance IndiaBest Community Spirit - Zain Patel - Merchants SA (South Africa)Best Community Spirit - Laurensia Yoan Destalinda - Bank IndonesiaBest Community Spirit - Brian Rails - MassMutualBest Community Spirit - Via Rahma - PT. Bank Central Asia, TbkBest Contact Center - Sanjay Mehta - Teleperformance IndiaBest Contact Center - Christine Whittaker - xperigoBest Contact Center - Matthew Welch - RealpageBest Contact Center - Junanto Herdiawan - Bank IndonesiaBest Contact Center - Dipto Ghosal - GenexBest Contact Center - Tammi Kraushaar - MassMutualBest Contact Center - Christy Ivana - Directorate General of TaxesBest Contact Center - Muhammad Hafiedz Amrulloh - PT Telekomunikasi IndonesiaBest Contact Center - Miray Yılmaz Okunakol - Alonet Bilgi TeknolojileriBest Contact Center - Annie Padayachee - SmollanBest Contact Center - Bharat Parshotam - AbsaBest Contact Center - Khaled Ramadan - Bank AljaziraBest Contact Center - Amjad Naim - Mashreq BankBest Contact Center - Marius Swanepoel - Volkswagen Group South AfricaBest Contact Center - Ebru Demir - AssisTTBest Contact Center - Ahmed Samak - Citizen Account SaudiBest Contact Center Design Award - Via Rahma - PT. Bank Central Asia, TbkBest Contact Center Executive / Director - Turky Almuharib - Bank AljaziraBest Contact Center Executive / Director - Bronwyn Herrmannsen - DHL Express South AfricaBest Contact Center Executive / Director - Erni Sylviane Purba - PT Kereta Api IndonesiaBest Contact Center Operational Manager - Tammi Kraushaar - MassMutualBest Contact Center Operational Manager - Mahendra Santoso - PT. Bank Central Asia, TbkBest Contact Center Sales Professional - Jessica - PT. Bank Central Asia, TbkBest Contact Center Sales Professional - Rachel Paul - New York LifeBest Contact Center Supervisor - Gary Ho - HKTBest Contact Center Support Professional - HR - Angela Wanodya Sawangi - PT. Bank Central Asia, TbkBest Contact Center Support Professional - HR - Duas Era Effendi - TelkomselBest Contact Center Support Professional - IT - Imtiaaz Dhoodhat - Standard Bank South AfricaBest Contact Center Support Professional - IT - Nur Saleh - Tower Bersama GroupBest Contact Center Support Professional - IT - Emanuel Anggit Kristian Nugroho - PT. Bank Central Asia, TbkBest Contact Center Support Professional - IT - Melody Razavitoussi - xperigoBest Contact Center Support Professional - Workforce Planning - Andrew Pierce - IGT USABest Contact Center Support Professional - Workforce Planning - Mutia Balkis - Bank IndonesiaBest Contact Center Support Professional - Workforce Planning - Yusuf Adams - Merchants SA (South Africa)Best Contact Center Support Professional - Workforce Planning - Linh Le Ngoc Anh - DHL - VNPT Express Ltd.Best Contact Center Support Professional - Workforce Planning - Sean Coomer - Multichoice SABest Contact Center Trainer - Fitri Afrina - PT. Bank Central Asia, TbkBest Customer Loyalty Program - Nandi Satria Segara - PT Telekomunikasi IndonesiaBest Customer Loyalty Program - Kayahan Balta - ArçelikBest Customer Loyalty Program - Maria Wibisono - PT. Bank Central Asia, TbkBest Customer Service Professional - Jennifer - PT. Bank Central Asia, TbkBest Customer Service Professional - Magali Schoulguine - MassMutualBest Direct Response Campaign - Laurensia Yoan Destalinda - Bank IndonesiaBest Direct Response Campaign - Ahmad Hidayah - Directorate General of TaxesBest Emergency Services Center - Mor Dominus Bastiaan - Dinas KominfoBest Emergency Services Center - Christine Whittaker - xperigoBest Green Contact Center - Reni Septiana - PT. Bank Central Asia, TbkBest Help Desk - Jamel Virgiawan - PT. Bank Central Asia, TbkBest Help Desk - Ario Bimo Pranoto - Directorate General of TaxesBest Help Desk - Silvia Sri Mustika - Bank IndonesiaBest Help Desk - Pooja Yadav - ICICI Lombard General InsuranceBest Help Desk - Aris Pramono - PT Telekomunikasi IndonesiaBest Help Desk - Gregory PetitBon - IGT USABest Help Desk - Eugene Merckel - Merchants SA (South Africa)Best Home / Remote Agent Program - Tsuyoshi Iwai - NTT Communications CorporationBest In Customer Service - Richard DeMonte - RefinitivBest In Customer Service - Binu Johnson - ICICI Lombard General InsuranceBest In Customer Service - Qun Li - Truck AllianceBest In Customer Service - Dameria Gultom - PT. Bank Central Asia, TbkBest In Customer Service - Ety Baita Rahmah - TelkomselBest In Customer Service - Muhammad Hafiedz Amrulloh - PT Telekomunikasi IndonesiaBest In Customer Service - Brian Rails - MassMutualBest In Customer Service - Nishant Banthia - Dell IndiaBest In Customer Service - Maria Lourdes Domingo - RealpageBest In Customer Service - Abdulkadir Demirtas - AssisTTBest In Customer Service - MV Prasanth - Teleperformance IndiaBest In Customer Service - Andi Tri Sutrisno - Bank IndonesiaBest In Customer Service - Baowen Wu - GUANGZHOU PUBLIC SERVICE HOTLINE 12345Best In Customer Service - Takuya Watanabe - Sumitomo Mitsui BankingBest In Customer Service - Melda Sofuoglu - Turkcell Global BilgiBest In Customer Service - Khaled Ramadan - Bank AljaziraBest Incentive Scheme - Emanuel Anggit Kristian Nugroho - PT. Bank Central Asia, TbkBest Incentive Scheme - Gilang Kusumabangsa - Directorate General of TaxesBest Incentive Scheme - SULASTRI - TelkomselBest Incentive Scheme - Robby Saputra - PT Angkasa Pura IIBest Outbound Campaign - Christy Ivana - Directorate General of TaxesBest Outbound Campaign - Shazilah Abdul Latiff - AIA BerhadBest Outbound Campaign - Johnaton Dorasamy - Multichoice SABest Outbound Campaign - Winnie Tsui - HKTBest Outsourcing Partnership - Miray Yilmaz Okunakol - Alonet Bilgi TeknolojileriBest Project Manager - Nugroho Agung Prasetyo - PT. Bank Central Asia, TbkBest Project Manager - Keen Leung - HKTBest Public Services Center - Mustafa Azizoglu - AssisTTBest Public Services Center - Ariffian Miftahurrohman - PT Angkasa Pura IIBest Public Services Center - Silvia Sri Mustika - Bank IndonesiaBest Public Services Center - Tifara Ashari - Directorate General of TaxesBest Quality Auditor - Nia Hariawati - PT. Bank Central Asia, TbkBest Quality Auditor - Caleb Deleault - MassMutualBest Quality Auditor - Dumaria Gultom - PT. Bank Central Asia, TbkBest Recruitment Campaign - Amandeep Singh Arora - Teleperformance IndiaBest Recruitment Campaign - Ilse Hess - Merchants SA (South Africa)Best Recruitment Campaign - Olesya Krasutskaya - TelecontactBest Recruitment Campaign - Victor Ma - HKTBest Recruitment Campaign - Reni Septiana - PT. Bank Central Asia, TbkBest Sales Campaign - Inbound or Outbound - Recky Jacobus - Directorate General of TaxesBest Sales Campaign - Inbound or Outbound - Glory Cheung - HKTBest Sales Campaign - Inbound or Outbound - Andri Yana - TelkomselBest Sales Campaign - Inbound or Outbound - Sapto Panglipur - PT. Bank Central Asia, TbkBest Sales Manager - Sapto Panglipur - PT. Bank Central Asia, TbkBest Sales Manager - Fresda Agustin - TelkomselBest Sales Manager - Muhammed Shuaib Shaik - Standard Bank South AfricaBest Sales Manager - Christine Poon - HKTBest Technology Innovation - Internal Solution - Aditya Cakrawidya - PT. Bank Central Asia, TbkBest Technology Innovation - Internal Solution - Robby Saputra - PT Angkasa Pura IIBest Technology Innovation - Internal Solution - Dicky Wira Senjaya - Tower Bersama GroupBest Technology Innovation - Internal Solution - Richard DeMonte - RefinitivBest Technology Innovation - Internal Solution - Tifara Ashari - Directorate General of TaxesBest Technology Innovation - Internal Solution - Alok Kumar - Dell IndiaBest use of Self-service Technology - Robby Saputra - PT Angkasa Pura IIBest use of Self-service Technology - Kadir Ataş - AssisTTBest use of Self-service Technology - Albertus Indarko Wiyogo - PT Kereta Api IndonesiaBest use of Self-service Technology - Melody Razavitoussi - xperigoBest use of Self-service Technology - Kitty Szeto - HKTBest use of Self-service Technology - Mikhail Rogov - RefinitivBest use of Self-service Technology - Andre - PT. Bank Central Asia, TbkBest use of Social Media in the Contact Center - Marius Swanepoel - Volkswagen Group South AfricaBest use of Social Media in the Contact Center - John Ng - HKTBest use of Social Media in the Contact Center - Benjamin Chandraraj - Dell IndiaBest use of Social Media in the Contact Center - Ario Bimo Pranoto - Directorate General of TaxesBest use of Social Media in the Contact Center - Yogie Adithya Mulyono - PT. Bank Central Asia, Tbk
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT