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MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
13
EXECUTIVE MEMBER
Ary Maulana
Officer Call Center Operation
204
MEMBER
Yudha Satya Perdana
Service Quality & Development Head
3

Conference Presentation Video

Gregory PetitBon - Site Operations Manager - Workforce Management (Bio)

United States

Center Size:150

IGT, formerly known as GTECH Corporation, began as start-up in Rhode Island in 1980, with a focus on lottery technology. From its roots in the smallest state in the U.S., GTECH quickly grew into the number one global lottery technology business. On April 7, 2015, GTECH S.p.A., the former parent company of GTECH Corporation, completed its acquisition of Nevada-based International Game Technology, a global leader in casino and social gaming entertainment. In connection with the acquisition, GTECH S.p.A. was merged with and into International Game Technology PLC (“IGT PLC”) and on that same date, IGT PLC was publicly listed on the New York Stock Exchange under the ticker symbol “IGT.” IGT PLC became the parent company of GTECH Corporation, and IGT PLC and its subsidiaries are collectively branded as “IGT.” On October 1, 2015, to reflect our unified identity as “IGT,” the company name of GTECH Corporation was changed to IGT Global Solutions Corporation.

 

We will be sharing our best practices which include
 

  1. Incident Management Best Practices
  2. The importance of Redundancy Plans
  3. The Benefits of In House Customized Technology
  4. Helpdesk Empowerment
  5. Incident Management Helpdesk Competencies


 

Role of the Center:

To provide excellent customer support through various channels of communication such as Phone, Email and Chat.



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