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India
Ranked #1 in the Region 2017
We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels. We constantly invest in research and development to get a deeper understanding of customers' thoughts, behaviors and needs - for different countries, industries, channels and generations. We are experts in people interactions and it gives us the edge in delivering a superior customer experience in every contact. For four decades, we have been helping our clients in 160 markets around the world strengthen their relationships with their customers.
We will be sharing our best practices which include
We are the worldwide leader in multichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals. We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence. With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us. We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do.
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