Indonesia
Ranked #2 in the Region 2015
PT Tower Bersama Infrastructure Tbk ("TBIG") is the holding company of the Tower Bersama Group. TBIG was established in 2004 and was listed on the Indonesia Stock Exchange on October 26, 2010. Tower Bersama Group is one of few independent tower companies in Indonesia. Our principal business is leasing space for antennas and other equipment for wireless signal transmission at tower sites under long-term lease agreements. The Services now converting to provide overall solution of telecommunication provider needs. We also provide telecommunications operators with access to our Distributed Antenna System ("DAS") networks in shopping malls and office buildings in major urban areas.
In Year 2015 we build Contact center as part of Problem Solving / Resolution Center in our company to accept, record and follow up the complaints from our telco customers. But in Year 2016, Senior Management decided to revamp the Strategy of Contact Center not as part of Resolution Center but as the Centralized Point of all Business/Commercial activities in our company. As we upgrade and improve our Company Business from towering Supply to the Solution Network Operation Center or sometimes called as Network Operation Center (NOC) we are upgrading and improving our Contact Center role and competitive strategy. Thus putting our Contact Center now called as NOC Contact Center and under direct supervision of Director Commercial and matrix reporting to the CEO, Operation Director, Risk Management Director and Finance Asset Director.