Any serious effort toward improving your company's performance requires that you know where you are and where you are moving toward. In order to know these things you have to be able to compare your performance to a standard. Only ContactCenterWorlds Global Benchmarking Study can provide you with data that pits your performance against the industry average AND allows you to compare that to the Top Ranking Performers in the Contact Center World!
ContactCenterWorld have been benchmarking contact centers from around the globe since 2005. We have produced some of the widest and biggest studies ever in the industry and we benchmark the best in the world.
Over 30 data categories so you can target your planning. Hundreds of subjects drilled down directly focused on your needs!
Data is collected from centers around the globe and can be show as industry average or you can view stats from only the Top Ranking Performers!
All the best metrics from the Top Ranking Performers in the Contact Center World
Data is easy to navigate from the index by category and subject. Plus you can search directly by key word!
Access this data anywhere Online. Plus give access to every member of your organization with a company license!
Data is contributed and added continually so you have the most up to date and accurate data to benchmark against!
What you get out of Benchmarking depends on what you put in. Defining best practices that will lead to improved performance is best done by benchmarking against the Top Ranking Performers and knowing what they do differently.
How old is the data? Data included has been collected as recent as February 2020. Over 30 data categories and hundreds of subjects that you can use today!
Click on a link below to see some data covered
Benchmarking against the idustry average is good - Benchmarking against the Top Ranking Performers in the Contact Center World and knowing what they do differently is best!
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