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Blog Listings

Welcome to the ContactCenterWorld Members Blog Listings. These blogs are hosted as a service to members of ContactCenterWorld. If you are interested in your own blog sign in and set your blog up for free.

Note: The opinions and views expressed in any hosted Blogs are those of the authors and do not reflect those of ContactCenterWorld. ContactCenterWorld reserves the right to edit or delete the content that appears on any hosted blogs at its own discretion and as it deems necessary.

Aayush Kamora

SYDNEY, Australia, 2024-Mar-19 — /EPR Network/ — Auraya, a leading voice intelligence organization, proudly announces the release of EVA Forensics 4.1, the newest iteration of its groundbreaking fraud detection and prevention solution. As fraudsters employ ever-more sophisticated tactics like social engineering and Deepfake voice synthesizers, traditional security measures struggle to keep pace. EVA Forensics, which combines cut...

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Finnegan Pierson

In today's fast-paced business landscape, contact centers serve as vital hubs for customer interaction and engagement. With the increasing demand for seamless customer experiences, contact centers are under constant pressure to deliver exceptional service while optimizing operational efficiency. Amidst these challenges, strategic marketing emerges as a powerful tool for elevating contact center performance. In this article, we explore the various...

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Eric Klein

Introducing Vicky, the new #VoiceAI agent from Cloudonix, Inc.! With the addition of our #GenerativeAI agent to your contact center, you can enhance your inbound and outbound calling experiences in as little as 30 minutes. Vicky is easily trained via a simple Google Sheet, allowing for a custom-tailored service experience that can also generate additional revenue for your business. Contact us today to learn more, or call Vicky at +1-805-410-1010...

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Call Assist

In Geelong, businesses across various sectors are discovering the transformative impact of leveraging Call Assist’s inbound call centre services. Our comprehensive approach not only manages office overflow with unrivalled efficiency but also tailors customer interactions to the unique needs of every industry we serve. Versatile solutions for every sector Whether it’s healthcare, where missed calls can mean missed opportunities to prov...

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Executive Boutique

  In the modern business world, adapting to the evolving demands of customer support is an absolute necessity. Studies consistently show that even a relatively small investment into customer service leads to decreased churn rate and overall customer acquisition cost. Furthermore, the continuous evolution of technology gives access to increasingly diverse customer bases across the globe. Technology is a driving force behind business growth ...

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Ebony Taylor

In the ever-evolving landscape of staffing and recruitment, where talent is the cornerstone of success, building connections with candidates, clients, and like-minded companies emerges as a pivotal strategy. It's not just about filling positions; it's about forging meaningful relationships that drive mutual growth and success. Let's delve into why these connections are crucial in the world of staffing and recruitment. 1. Understanding Needs and E...

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Richard Roberts

Contact centres can be challenging work environments. With high volumes of calls, targets to meet and what can sometimes be demanding customers - the culture you create will go a long way to boosting engagement and performance. Culture is becoming increasingly important to employees. If you need any convincing, consider this. A survey for career review website Glassdoor found that 77% of respondents would consider a company’s culture when s...

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Mia Masayon

Welcome to the Human-Centric Leadership Digest! In this edition, we explore the dynamic intersection between technology and human talent in the age of Artificial Intelligence (AI). As businesses navigate the transformative landscape, the delicate balance between leveraging technology and nurturing human potential emerges as a critical factor in shaping success.   Feature Article: "Human-Centric Leadership In The Age Of AI: Balancing Technolo...

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