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Blog Listings

Welcome to the ContactCenterWorld Members Blog Listings. These blogs are hosted as a service to members of ContactCenterWorld. If you are interested in your own blog sign in and set your blog up for free.

Note: The opinions and views expressed in any hosted Blogs are those of the authors and do not reflect those of ContactCenterWorld. ContactCenterWorld reserves the right to edit or delete the content that appears on any hosted blogs at its own discretion and as it deems necessary.

Carol Evenson

Owning and operating your own company can be stressful, and that’s only more true of small businesses headed by first time business owners. Every company has many factors at play that make or break a smaller business. However, there are plenty of tools and techniques that can help you even the odds. Here’s what you need to know to make your small business a lasting success using the latest and greatest tech. Organizational Tools Dat...

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Lewis Robinson

Your professional aspirations have always included leading people. Since you were young, your strengths have rested firmly in your ability to train, coach and guide others. You are a natural-born leader, so getting that promotion and becoming a supervisor is something you have worked hard to do thus far. The call center is one aspect of the company that you feel confident in leading; however, you may find it difficult to get your employees behind...

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Finnegan Pierson

The technology of today is truly incredible. Modern tech has reached a point at which even small, incremental updates can massively improve the quality of life of users and the efficiency of businesses. However, technology is known for its complexity, and that can be a huge barrier to entry for the average person. Here’s what you need to know about the basics of today’s most powerful tech. The Internet of Things The Internet of Thin...

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Sophia Belnap

When you company profits are dependent upon your sales numbers, then having a good sales team is a top priority. The right people will thrive at this type of work and be able to draw in the customers with ease. Your job is to hire the right candidates and then support the sales team so they can do the best job possible. Here are a few tips on how to be success with sales. Make Your Goals Clear Your employees should know exactly what is expecte...

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Mikkie Mills

The relationship between business and technology has always been a close one. It has also been a mutually beneficial arrangement in which new tech has been implemented into various business models and, as a direct result, has been given more attention and funding, allowing new innovations to take place. In turn, ever newer tech is adopted by businesses, and the cycle continues. The technology of today has never been more advantageous to businesse...

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Md Alam

To make your eCommerce business successful, you need to find out what works best. Understanding the driving force behind your business will ensure future growth. This is where eCommerce KPIs come to action. The key performance indicator metrics are a must for eCommerce companies to track and evaluate performance to help the revenue grow. But, most often, the eCommerce business owners overlook these performance metrics. They only consider sales ...

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Brett Clawson

Sometimes life throws so many lemons your way, all you can do is sit and cry. When these moments hit you, don’t be afraid to let the tears fall. In fact, you may just need a little nudge in order to open up the damn. Here are some movies you can always count on to help you have a good, ugly cry. Titanic  Although it may seem like a movie you already know the ending to, there’s something about the Titanic that will call you to w...

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Inés Martinez

Build a Voicebot IVR with DialogFlow for your existing PBX and telephony system. Continuing on our quest of better business communications, both old DTMF menus and speech direct dialog are outdated IVR options, we can replace them by the power of a DialogFlow advanced Conversational AI service. Prerequisities 1- Text-to-Speech API account (TTS) You can connect any TTS according to your language and voice preferences. It makes sense to use d...

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