Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Sri Sumari
GM Health Care Service
58
MEMBER
Heriadhi Waskitho
Quality Auditor
22
EXECUTIVE MEMBER
Diana Syahriyanti
Contact Center Departement Head
111
MEMBER
Luzviminda Alabata
Call Center Supervisor
0
MEMBER
Nikola Cocovic
Head of Partnerships
74

Blog Listings

Welcome to the ContactCenterWorld Members Blog Listings. These blogs are hosted as a service to members of ContactCenterWorld. If you are interested in your own blog sign in and set your blog up for free.

Note: The opinions and views expressed in any hosted Blogs are those of the authors and do not reflect those of ContactCenterWorld. ContactCenterWorld reserves the right to edit or delete the content that appears on any hosted blogs at its own discretion and as it deems necessary.

Aayush Kamora

Auraya is honoured to announce that it has been awarded the prestigious Social Impact of the Year Award for its innovative contributions to voice biometric technology.   The award was presented at the ACCELERATE RegTech Global UK + Europe event, held in London. Nick Brown, Managing Director EMEA for Auraya, proudly accepted the award on behalf of the company.   Nick Brown commented, "It is an incredible honour for Auraya to be recognise...

Read More

Amit Bhagat

Welcome to the Future of Customer Interaction with Telerain Inc In the rapidly evolving landscape of customer engagement, the integration of Artificial Intelligence (AI) and automation has emerged as a game-changer. At Telerain Inc, based in Nagpur, Maharashtra, India, we delve into the pivotal role that AI and automation play in shaping the future of omni-channel contact centers. Join us on a journey where innovation meets customer-centrici...

Read More

Finnegan Pierson

In today's competitive business landscape, having a well-structured marketing plan is crucial for achieving business goals. A marketing plan provides a roadmap for executing marketing strategies, allocating resources efficiently, and measuring success. One of the most effective ways to create a comprehensive marketing plan is by using a marketing plan template. This article explores how businesses can leverage marketing plan templates and the ben...

Read More

Jewel Tan

The PwC 2024 Voice of the Consumer Survey provides valuable insights into the evolving consumer landscape, highlighting the growing importance of trust, sustainability, and technology in shaping consumer behavior and preferences. Here are some key takeaways from the survey: Trust as a Crucial Factor Trust has emerged as a critical factor for consumers when engaging with brands. As consumers navigate numerous disruptions, among them, fin...

Read More

Marc Gordon

What kind of fish is the Filet O’ Fish made from? You’ll have to read the ad to find out. There is no scientific description for this. The name basically covers over 20,000 species of fish found in the oceans. Would you eat a burger made from “land animals”? I’m not ure this description would resonate with people today, but I suppose in the late 1960’s they weren’t so concerned about what they ate. I have...

Read More

Pranita Kakade

Customer satisfaction and operational efficiency can be significantly impacted by an agent's performance during live calls in a contact center.  With advanced technologies, real-time Agent Assist has emerged as a pivotal tool. This technology empowers agents by providing instant support and guidance, ensuring they can perform optimally under pressure.  This article explores how real-time Agent Assist can elevate live call success and en...

Read More

Specialty Answering Service

We’ve just added some new features to enhance your answering service experience! Check out our release notes which includes the ability to access websites locked behind a username and password, the ability to add callback greetings for voicemails, and more! Programming Email Blocks: On any new Email script block, the Verify option will be turned on by default. Users can turn this off if they’d like. Callback Greetings: Within the Gre...

Read More

Ebony Taylor

In the world of staffing recruitment, engaging with cold candidates—those who aren't actively seeking a job—can be a challenging yet rewarding endeavor. While they may not be actively looking for opportunities, with the right approach, you can capture their interest and turn them into valuable assets for your agency. In this blog post, we'll explore ten effective strategies to engage cold candidates and build meaningful relationships ...

Read More

Page 1 of 18

NEXTGEN-TV

NEXTGEN-TV PROGRAMMING

PROGRAMMING COMING SOON!

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 6007 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =