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Blog Listings

Welcome to the ContactCenterWorld Members Blog Listings. These blogs are hosted as a service to members of ContactCenterWorld. If you are interested in your own blog sign in and set your blog up for free.

Note: The opinions and views expressed in any hosted Blogs are those of the authors and do not reflect those of ContactCenterWorld. ContactCenterWorld reserves the right to edit or delete the content that appears on any hosted blogs at its own discretion and as it deems necessary.

Sophia Belnap

Running a business is a deeply fulfilling endeavor, but it is also one that is fraught with variables that can present a variety of problems if not properly managed. This is perhaps best exemplified in the many ways that technology influences a business, especially as it pertains to data. Data is an increasingly dominant focus of the way businesses operate, and it depends heavily on technology. Therefore, adopting and adapting to new technology i...

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Lewis Robinson

The internet has completely revolutionized the way that the human race goes about daily activities. It has also changed how business is conducted. In order for you to run a successful business of any size, you need to understand how to take advantage of your digital presence and learn about the latest trends sweeping the web. The “Internet of Things,” or IoT, for example, is all about the power of the internet and how it can be used t...

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Cheena Shekhawat

Automatic Call Distribution is a call routing system that uses various algorithm to send incoming calls to the agent who is best suited to answer the customer's questions. To make ACD call center technology work efficiently, it should be paired with computer telephony integration (CTI) software and interactive voice response (IVR) software.   Amazing call routing It uses pre-defined statistical algorithms to route the calls to appropr...

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Finnegan Pierson

Many business owners think that they only need help when they’re first getting started. While assistance during startup is crucial for getting your business off the ground, it’s not the only time you’ll need it. Businesses of all sizes benefit from outside help at various times during their lives. The thing is that you might not always recognize when you need it. Here are a few tips to help you figure out when and how to go abo...

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Carol Evenson

Business is a complex topic that is chock full of nuance, so it can be difficult for the layperson to parse much of the terminology involved. However, a business owner, or a potential future business owner, needs to understand the intricacy of commerce in order to effectively run a company. Here are a few important factors to consider in order to keep your business operating efficiently The Supply Chain A supply chain is, appropriately enough, ...

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Brett Clawson

It can sometimes seem nearly impossible to keep your business organized and running smoothly, particularly in the current climate of confusion and ever-changing rules and regulations. If you are having trouble staying productive at work, here are some tips that can help you and your employees to regain focus. Organize Your Office Items This may seem silly, but disorganization in your workspace can cause serious stress. Papers scattered everywhe...

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Grace Heny

New Horizon of Contact Center Career Path (ContactCenterWorld.com session with Mr Ardian  - Work From Home Online Event on Outsourcing Topic)   On Monday 11th May 2020 shart 13.00 PM Jakarta Time, there is the third wave of ContactCenterWorld Conference Online Series with sub topic on Outsourcing. On the 4th slot of Agenda, schedule interview Raj with Ardian from IconPlus organization. The IconPlus is a new growing outsourcing BPO f...

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Beni Restea

As the old saying goes “strong essences come in small bottles”, and the same is true for the state of Maryland. Even though it is one of the smallest states in the USA, the abundance of shorelines and waterways along with its prosperous economy and family-friendly environment make it one of the most desirable places to live in the USA.    A testimony for this is the rapid population growth witnessed in the past years and...

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