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Blog Listings

Welcome to the ContactCenterWorld Members Blog Listings. These blogs are hosted as a service to members of ContactCenterWorld. If you are interested in your own blog sign in and set your blog up for free.

Note: The opinions and views expressed in any hosted Blogs are those of the authors and do not reflect those of ContactCenterWorld. ContactCenterWorld reserves the right to edit or delete the content that appears on any hosted blogs at its own discretion and as it deems necessary.

Sytel Limited

Workforce Management (WFM) teams do a very necessary job of planning workloads and agent schedules on a daily basis.  The day gets underway in the contact center and agent rosters are all in place to meet expected demand.  But actual demand during the day may be quite different from the forecast, perhaps radically different.  So what to do? Coping with the Unexpected When actual workloads vary from forecasts, smaller contact center...

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Call Assist

For any dental practice, maintaining a consistent and professional line of communication with patients is crucial. This is where phone answering services in Geelong, like those offered by Call Assist, become indispensable, especially when the practice is away for conferences or other events. A virtual office for your dental practice Imagine you’re at a dental convention, and your practice is technically ‘closed’. With Call Assis...

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Finnegan Pierson

Picture yourself as a small business owner, navigating the intricate terrain of running your own enterprise while bearing the weight of a substantial student loan debt load. It's akin to a high-stakes juggling act. In this article, we'll delve into the intricate ways student loans influence business owners and explore an advanced financial maneuver: student loan refinancing, a potential catalyst for propelling your business to unprecedented heigh...

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Executive Boutique

Blockchain, data analytics, artificial intelligence, and chatbots are technologies that businesses employ today to meet the evolving needs of modern consumers. However, you must not overlook the significance of current communication styles. Technology and communication are inseparable, working in tandem to streamline processes and improve customer service support. Over 68% of people say they’ve wasted time due to communication issues in bu...

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Joe O'Brien

Salesforce and Genesys announced a closer alignment after launching an AI-powered customer experience and relationship management solution – CX Cloud - on Wednesday, September 6th  Both organisations revealed the partnership with the aim of helping to “drive more value from data and AI” Sabio Group “stands alone” as the only Genesys and Salesforce partner capable of helping organisations maximise value from...

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Yahya Badawy

Introduction In today’s fast-paced global landscape, businesses face a constant challenge: navigating disruptions. Whether it’s a sudden economic downturn, a global health crisis, or unforeseen geopolitical events, the need for resilience has never been greater. Multilingual Resilience: A Global Imperative Our focus today is on “Multilingual Business Resilience” and how it pertains to Go-Global Companies. These enterp...

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Hsu Po Po Nway

During your sales journey, you may encounter several confused or unsure customers. So, what kind of customers are they? In my perspective, these are most likely visitors who arrive at your website by mistake and fill out the inquiry form, or customers who fill out the lead generation forms because they want to learn more about the glossaries mentioned in your social media posts, or they are simply interested in your product. If you need to deal ...

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Ebony Taylor

Recruiting top talent is essential for any successful organization. However, traditional recruiting methods can be time-consuming, inefficient, and prone to bias. This is where artificial intelligence (AI) comes in. AI has the potential to transform recruiting and hiring by automating tasks, reducing bias, and improving candidate matching. In this blog post, we'll explore how AI is impacting various stages of the recruiting process. Sourcing Cand...

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