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Using IOT Sim Cards For Call Center Businesses - Brett Clawson - ContactCenterWorld.com Blog

Using IOT Sim Cards For Call Center Businesses

The “Internet of Things” is a term that you’ve almost certainly heard before, but it’s potentially easy to miss the way in which this design philosophy is taking root around you. In fact, IoT technology is proving to be a major boon to just about every individual and organization, and it’s revolutionizing the way people live their lives and conduct business. An example of this is the IoT SIM card. Here are just a few of the many ways that IoT SIM cards can help you and your business.

IoT SIM Cards in Phones

Smartphones are already great examples of what IoT can do, as they offer a wide variety of additional functionality as a direct result of giving cell phones the power to connect to the internet, satellites, and the cloud. The presence of additional services like GPS, for example, have done much to elevate cell phones from a phone you can take with you to an all purpose multitool that can assist with everything from research to navigation on the fly. However, IoT is poised to further elevate the power of cell phones, among other devices, with the addition of a IoT SIM card.

 


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IoT SIM cards offer a number of benefits that put it a step above traditional SIM cards that make the upgrade a no brainer. For starters, IoT SIM cards are built for longevity, which is always a good quality to strive for in the tech industry. IoT SIM cards also offer global coverage, a far cry from provider specific coverage granted by traditional business models. IoT SIMs can offer tremendous potential for a business like a call center that already depends on telephones. One advantage of this upgrade is the ability to provide SIMs with global coverage to agents that may be working remotely, and the increased durability can help when it comes to long distance shipping. The connected nature of IoT also provides the potential for automatic versions of traditionally manual tasks such as recording calls for quality assurance purposes and tracking call times.

IoT SIM Cards in Other Devices

The IoT design philosophy as a whole stands to gain major benefits from IoT SIM card technology. While we typically associate SIM cards with cell phones, they can have many more uses in the IoT landscape. Industrial strength IoT SIMs can help increase the power and and lower the maintenance costs of automated machinery, for instance. Factory equipment can be fitted with IoT SIMs to allow the machine to communicate directly with a database as a means of flexible programming, for starters, and that’s a two way street in which recording performance data can become completely automated. By virtue of upgrades to longevity, these SIMS will last much longer than traditional SIMs in an industrial environment, as well, making them much cheaper in the long run.

 

SIM cards are the primary means by which location services work in traditional smartphones, so it stands to reason that IoT SIMs can provide a similar tracking feature to IoT devices that become lost or stolen. However, IoT connectivity presents the possibility of automatically alerting law enforcement in the case of theft. Along similar lines, IoT Sim cards can also bolster the security of your business in multiple ways. One increasingly prominent method of doing so is using IoT technology in security cameras, as it eliminates the need for physical storage of the footage by supplanting it with cloud storage, and IoT cameras have even more untapped potential that could revolutionize law enforcement. Likewise, a retail business could implement IoT technology into electronic article surveillance infrastructure in order to automatically request police involvement for faster response times in case of theft.

 

The internet of things may have seemed at first to be something of a fad, but it’s clearly here to stay. After all, upgrading the devices people commonly use with additional features that improve or add to what said devices were already capable is obviously a great idea on paper, and it has proven successful many times. IoT SIM cards are poised to make the process of integrating IoT features more accessible, which stands to make the devices themselves and better and more accessible.

 

Publish Date: June 9, 2020 9:48 PM

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