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5 Tips for Streamlining Your Business in 2020 and Beyond - Brett Clawson - ContactCenterWorld.com Blog

5 Tips for Streamlining Your Business in 2020 and Beyond

Customers want communication from businesses nearly instantaneously. Employees need to have good morale to be productive and be happy in their jobs. Today's fast-paced business world simply doesn't have time for slow, outdated organization methods. These software trends and productivity trends are essential in 2020 and beyond if you hope to have a thriving company.

 

1. Automate the Mundane Tasks

Automating tasks you do regularly saves time and money. Instead of paying someone (or doing it yourself) to perform repetitive tasks, the computer system does it for you. This frees up you and your employees to take on more important work. Automation software can do everything from auto-respond to emails or instant messages or post on your social media, to send payment reminders, set appointments, and much more. You set up the process once, and the software does everything else. Simply check the software once or twice a month to ensure everything is running smoothly.


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2. Upgrade Your Software

Purchasing software for an entire company is often expensive, so it's no wonder you want to keep using the same version for as long as possible. The problem is that your effort to save money could actually be costing it. Outdated software means your employees lack key features that could help them work more efficiently and provide better customer service in the process. Human resources tools, customer relationship management software, and employee tracking programs are all vital for a streamlined business. The upfront investment may be more than you'd like, but business experts agree that it will pay for itself quickly.

 

3. Ask Your Employees What They Want

If you're a solopreneur or only have one or two employees, you probably have a good idea of what your company needs to streamline. However, larger businesses may be a little out of touch with what would make an employee feel more productive. The best thing you can do is to ask them what they want. If you have an open-door policy (you should!), have a one-on-one chat with each of your employees and ask them what would make their job easier or help them to be more productive. If you don't have an open-door policy, create one, and send out an anonymous survey in the meantime. You'd be surprised at what your employees need that you may have never considered.

 

4. Use Tracking Software

How much of your day do you spend looking at your calendar, rifling through emails to find the important ones, entering tracking numbers for packages from your vendors, or simply looking up information? Probably too much, right? This is why you need tracking software. Applications are available for a variety of situations. Use one to track your employees' hours, wage, paydays, benefits, and productivity. Use another to remind you of appointments or let you know when your vendors are due to arrive. You can even find applications for less-considered needs, such as tracking how much time you're wasting on Facebook during your working hours, or keeping tabs on the patent status for your new invention. Even if you have an idea for something you don't think is trackable, be sure to Google for solutions. You might be surprised at the options you come up with!

 

5. Put Your Company on the Cloud

More than 90% of businesses already use the cloud, so what are you waiting for? When your business goes paperless, you show your clients that you care about the environment, not to mention make your own job easier. Cloud storage allows your employees to access everything they need at once, whether they are at the office, at home, or on the go. Updates are shown in real time, which provides more opportunities for collaboration. Even better, if you lose an important hard drive, you don't need to worry. The information will still be on the Cloud. You can use it for everything from managing files and sharing spreadsheets to tracking expenses and time.

 

Don't let being set in your old-fashioned business ways lead to the demise of your company over time. Be proactive now. Implement the digital technology your company needs to appeal to today's market and watch as your business starts thriving again.

 

 

Publish Date: April 14, 2020 5:34 AM

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