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How AI Can Increase Your Security - Brett Clawson - ContactCenterWorld.com Blog

How AI Can Increase Your Security

How AI Can Increase Your Security

One of the fastest growing technologies is Artificial Intelligence, or AI, and it is being applied to everything from household management to cybersecurity. This technology has the capability to react to data more quickly than a human can, bringing suggestions and solutions to the problem before you realize that there is one. While AI is widely accepted in business as a marketing tool, cybersecurity professionals are slower to integrate this tech into their processes and potentially miss out on potential benefits.

 The Definition


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So, what is artificial intelligence, exactly? In popular fiction, AI is an intelligent machine that replaces humans and is usually portrayed as the bad guy in movies and books. This type of hyper-intelligent machine is outside of current reality and integrating it into your security department will not replace the whole team. AI is not exactly machine learning either, though the terms are often used interchangeably. Artificial intelligence is a machine which can understand data and respond to it. Knowledge and action are the defining characteristics of this technology, both of which are necessary in your security plans.

The Uses

Currently, AI is being used to help monitor systems and stop cyberattacks as they happen. Since the technology can use knowledge and action at computer speeds, many malicious actions can be blocked before your IT or cyber security teams know that there is a problem. Phishing schemes are increasingly popular and one way that AI can increase your security. Because the system has the knowledge of how these schemes are built, and can learn more about them with each attack, the AI can block the emails, track them and identify fake or malicious websites.

The Benefits

Artificial Intelligence can help you design and streamline processes and policies to improve overall security, protect passwords and provide verification, to just list some benefits of using this technology. Integrating AI can save your IT department time on routine tasks, freeing your professionals up for other things and saving you the cost of hiring more people. Using this technology to monitor your systems, you can better spot when a hardware, software or personnel component is acting unusually. This can help you replace faulty hardware before it fails, spot hackers using your login information and update software on schedule.

The Risks

There are some risks involved in using this technology, however, so it is a good idea to keep those in mind before you start integration. The first one is a big monetary investment; some companies will not have the capital needed to integrate AI into their systems or to get the resources necessary to train the tech for security. IT departments will need to get data sets of codes, malicious or not, as well as anomalies to train the AI, and a significant increase in computing power.

The biggest risk for businesses regarding Artificial Intelligence, however, is the fact that hackers can use their own AI to run malicious attacks in bulk against your system. This lets the hacker learn from each attack at cyber speeds and increases the chances of success.

The Solutions

The best solution to maximize the benefits and minimize the risks of Artificial Intelligence in cybersecurity is to have a security plan that works well on its own and then add AI to it. This will give you a robust security team monitoring your firewalls and other features with Artificial Intelligence as a backup or tool that they can use as needed. When you are attacked by a hacker using this technology, having an AI of your own to throw at the problem can help track the assault to the source, block the bulk attacks and learn more about how malicious actors operate.

Artificial Intelligence in cybersecurity is both a valuable tool and a potential threat. The sooner you can integrate your already robust security plans with AI, the more prepared you will be to face potential threats because your tech will have more time to learn about and counter the attacks. You can use this technology to streamline many of your processes and even to help you write new ones to save money while increasing security.

Publish Date: April 19, 2020 12:38 AM

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