Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

How AI Can Increase Your Security - Brett Clawson - Blog

How AI Can Increase Your Security

How AI Can Increase Your Security

One of the fastest growing technologies is Artificial Intelligence, or AI, and it is being applied to everything from household management to cybersecurity. This technology has the capability to react to data more quickly than a human can, bringing suggestions and solutions to the problem before you realize that there is one. While AI is widely accepted in business as a marketing tool, cybersecurity professionals are slower to integrate this tech into their processes and potentially miss out on potential benefits.

 The Definition

Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!


Content continues ….

So, what is artificial intelligence, exactly? In popular fiction, AI is an intelligent machine that replaces humans and is usually portrayed as the bad guy in movies and books. This type of hyper-intelligent machine is outside of current reality and integrating it into your security department will not replace the whole team. AI is not exactly machine learning either, though the terms are often used interchangeably. Artificial intelligence is a machine which can understand data and respond to it. Knowledge and action are the defining characteristics of this technology, both of which are necessary in your security plans.

The Uses

Currently, AI is being used to help monitor systems and stop cyberattacks as they happen. Since the technology can use knowledge and action at computer speeds, many malicious actions can be blocked before your IT or cyber security teams know that there is a problem. Phishing schemes are increasingly popular and one way that AI can increase your security. Because the system has the knowledge of how these schemes are built, and can learn more about them with each attack, the AI can block the emails, track them and identify fake or malicious websites.

The Benefits

Artificial Intelligence can help you design and streamline processes and policies to improve overall security, protect passwords and provide verification, to just list some benefits of using this technology. Integrating AI can save your IT department time on routine tasks, freeing your professionals up for other things and saving you the cost of hiring more people. Using this technology to monitor your systems, you can better spot when a hardware, software or personnel component is acting unusually. This can help you replace faulty hardware before it fails, spot hackers using your login information and update software on schedule.

The Risks

There are some risks involved in using this technology, however, so it is a good idea to keep those in mind before you start integration. The first one is a big monetary investment; some companies will not have the capital needed to integrate AI into their systems or to get the resources necessary to train the tech for security. IT departments will need to get data sets of codes, malicious or not, as well as anomalies to train the AI, and a significant increase in computing power.

The biggest risk for businesses regarding Artificial Intelligence, however, is the fact that hackers can use their own AI to run malicious attacks in bulk against your system. This lets the hacker learn from each attack at cyber speeds and increases the chances of success.

The Solutions

The best solution to maximize the benefits and minimize the risks of Artificial Intelligence in cybersecurity is to have a security plan that works well on its own and then add AI to it. This will give you a robust security team monitoring your firewalls and other features with Artificial Intelligence as a backup or tool that they can use as needed. When you are attacked by a hacker using this technology, having an AI of your own to throw at the problem can help track the assault to the source, block the bulk attacks and learn more about how malicious actors operate.

Artificial Intelligence in cybersecurity is both a valuable tool and a potential threat. The sooner you can integrate your already robust security plans with AI, the more prepared you will be to face potential threats because your tech will have more time to learn about and counter the attacks. You can use this technology to streamline many of your processes and even to help you write new ones to save money while increasing security.

Publish Date: April 19, 2020 12:38 AM

About us - in 60 seconds!

Submit Event

Upcoming Events

Everything You Want To Know About The Most Prestigious Awards In The Industry! Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =