Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

4 Ways to Get Valuable Customer Feedback - Lewis Robinson - ContactCenterWorld.com Blog

4 Ways to Get Valuable Customer Feedback

In business, it is common knowledge that customers are essential for success. Unsatisfied clients can leave bad reviews that deter potential clients from using your services or buying your products. On the other hand, a happy client can leave reviews that convince many others to come to your business. A satisfied customer is more likely to become a repeat customer. They are also more likely to recommend a service or company to their family and friends, too. For this reason, and many more, it is highly important to create a great customer experience and make improvements based on their feedback.

 

  1. Easy

Feedback requires additional time and effort for the customer, so to get this feedback, you will want to make the process easy. A customer experience platform can help achieve this. Keep the questions simple and short and always thank the customers for their time. Focus on the entire customer experience, what improvements can be made and strive to implement the feasible changes that make sense for the company as a whole. You want to hear good feedback, not just the negative feedback and complaints, so by making access easy for all customers and by reminding customers to complete the feedback, you can increase your chances of getting quality feedback from your customers.

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

 

  1. Emails

    A follow-up email for input can be one way to get feedback. An automated email blast can be set up to be sent out in a predetermined period of time after a purchase has been completed. A second email can be sent to those who did not respond to the first email with the hopes of increasing the response rate. The email can be open-ended questions for the customer or a link to a survey. Simple is best in these cases, as most people do not want to spend a lot of their time completing this answer. The longer or more demanding your response form is, the less likely people are to participate. Text links are a convenient and quick way to get input too, so if the customer has opted in to text notifications, the company may want to consider sending texts for feedback. Feedback surveys that are online with easily accessible links will increase the chances of receiving quality input from the customer base.


  2. Incentives

    One way to increase response is to offer an incentive for those who participate. This can be a discount for future service, an included free gift or gift card. There are numerous possibilities depending on what your company offers. People love incentives and discounts, so this is a great way to get feedback from customers. You could, for example, gather feedback after a stay at Courtyard by Marriott Fort Lauderdale and then categorize responses to see what the popular answers are.


  3. Social Media

    Social media is very popular. The use of these platforms can help you to engage with customers in a quick, easy manner. Create business accounts on these platforms, post regularly and respond to comments from other users. Remember that not all posts will be positive, so remain professional and helpful no matter what some individuals may comment. This can be a great outlet to address concerns, receive praise and answer questions for potential customers who want to learn more about your products or services. Plus, it’s a useful tool for building brand awareness, engaging new clients or current ones and spreading the word to increase following.


Final Thoughts

Happy customers can drive new business to you. However, sometimes you can’t fix things you aren’t aware of, so feedback is essential for improvement and growth. In a business, it is helpful to know what customers like and dislike. There will always be mixed reviews, so take poor ones with a grain of salt, but remain professional and helpful in all replies, no matter if the feedback is positive or negative. Lastly, do not be afraid to ask for feedback, incentivize for complete feedback and use the feedback to improve the customer experience.

Publish Date: May 13, 2022 4:35 PM

About us - in 60 seconds!

Submit Event

Upcoming Events

The 17th Annual Best Practices and Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies! Read More...
 5870 
Showing 1 - 1 of 5 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =