Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Growing Your Company Through Technology - Lewis Robinson - ContactCenterWorld.com Blog

Growing Your Company Through Technology

To stay relevant in the digital world, companies must embrace technology. The businesses world is competitive—companies and business leaders that don’t leverage the power of technology will be replaced by those that do. As companies begin their migration to the digital world, it is important that they understand how to harness the technological tools available to them to optimize growth. Here are some strategies for implementing digital strategies into your business. 

Create A Mobile Platform for Your Business

Millennials are leading the charge in mobile marketing and consumption—73 percent of millennials use their phones to shop online. The large migration to mobile shopping is not something to be overlooked. Businesses that want to stay up-to-date should create a mobile platform as part of their business growth strategy. 

The best way to enter the mobile landscape is to create an app for your business. For example, transportation businesses should use transportation applications to interact with their customers. When creating a mobile app, it is important to make it as beautiful and user-friendly as your website. Customers should be able to easily navigate your app to find the information, products, and services they are looking for.  Going mobile will boost your SEO and provide greater visibility. 


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

Utilize Social Media Platforms for Your Marketing Strategy

In 2020, it couldn’t be more evident that social media is the most effective way to interact with your customer base. With over 2.5 billion active users, social media offers businesses the most convenient way to access potential customers. Social media is a gold mine for marketers—businesses that want to succeed should make social media the center of their marketing strategy.  The platform has demonstrated to be one of best growth strategies for businesses. 

Incorporate Data Analytics to Optimize Growth 

Data has surpassed oil as the world’s most valuable asset. Every contemporary company should harness the power of data tools to grow their business. Today, there are a wide variety of tools and software applications for collecting and analyzing data. These data analytics platforms offer businesses valuable insight into consumer and market behavior. When companies implement data into their growth strategies they can: 

  • Improve their product or service
  • Understand their consumer’s needs
  • Enhance their brand presence and reputation
  • Perform risk analysis and identify economic factors

Companies that want to continue their presence in the digital age need to implement data into their business strategy. 

Leverage Cloud Computing to Scale Your Business

Cloud computing is one of the best tools businesses can use to reduce costs and scale their operations. With the cloud, businesses can manage their businesses with a great degree of flexibility. As a result, a company’s day-to-day operations become easier and productivity increases.  Traditionally companies that wanted to scale their business would need to buy additional servers or even outfit their own data center. Today, companies can outsource their data management to a third party cloud computing company. This allows companies to focus their energy on business strategy. 

Incorporate Online Reviews To Enhance Brand Reputation

Word of mouth used to be the way people spread the word about their business name—if you provided a good product, your customers would encourage their network to buy from you. Today, online reviews offer companies greater visibility. Companies that incorporate an online review platform have a greater chance of gaining new customers. People that have never used your product can quickly read through verified reviews of your products to inform their purchasing decisions.  Reviews are becoming such an essential tool of E-commerce businesses that often, many consumers are suspicious of businesses that don’t have reviewed products. 

Utilize Productivity Tools to Optimize Efficiency

There are an abundance of productivity technologies companies can use to optimize the efficiency of their operations. Businesses that are looking to increase the productivity of their employees can use these applications to track project progress and streamline business communications. Using productivity tools allows businesses greater visibility into the workflow of their employees. 

Every business—small or large— can benefit from a streamlined, digital strategy. In order to stay relevant in the current landscape, businesses must implement technological tools into their strategies. Utilizing technology allows businesses to not only enhance their products and services, but to also improve their consumer experience.

Publish Date: May 28, 2020 2:05 AM

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =