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5 Tips for Training New Employees - Lewis Robinson - ContactCenterWorld.com Blog

5 Tips for Training New Employees

Employees are crucial to the success of your business, so it is critical that you make the effort to train them correctly. On the one hand, you want them to understand the rules so they do not unwittingly step out of line. On the other hand, you want them to feel at home within your company to encourage them to stay with you for a long time. Training new hires is an art form, but here are some of the essentials to help set them off on the right path. 

 

Encourage Them To Share Ideas


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Part of the value that new employees bring to your business is a fresh perspective on how to do things. Many employers do not appreciate these new ideas for what they are worth, thinking that new hires are getting uppity and need to remember their place in the organization. At the same time, many new employees are reluctant to share their opinions, afraid to jeopardize their position by rocking the boat. 

Therefore, it is up to you to take the lead and create a safe environment in which new hires can share their ideas without judgment or reprisal. For example, you may convene focus groups interviews with new hires to allow them to express their opinions.

 

Focus on Building a Team

Helping your new hires to integrate into the workplace right away is essential to their success. Be sure to provide plenty of opportunities for them to work with existing employees.

One of the most effective ways to accomplish this is to ask existing team members to serve as mentors to the new hires. This is beneficial for everyone. It helps the new people to feel more comfortable as part of the organization. It shows existing employees how much you value their input and abilities. It also allows you to share some of the responsibility for training, relieving a portion of the burden. Nevertheless, you should not abdicate your responsibility for training entirely to the employees you have chosen to serve as mentors. 

 

Avoid Favoritism

During the training process, it is inevitable that you will have to give a lot of attention to your new hires. However, you must be careful not to treat your existing employees any differently than you did before, and not to treat your new employees any better than those who already work for you. This may breed resentment and contempt in your old guard, which is not conducive to your goal of team building. 

At the same time, do not give any preferential treatment to any of your new hires over the others. This breeds competitiveness among team members as they start vying for your attention and jockeying for position within the organization. 

 

Provide Positive and Constructive Feedback

With any new position, there is a grace period in which employees have to learn the ropes. You should be patient and encouraging with your new hires during this time, but you do need to provide them with positive feedback. Encourage the behavior you want to keep seeing by providing positive feedback. Don't assume that employees know they are doing a good job without you telling them; they might feel unappreciated. 

 

Conversely, sometimes you have to correct your employees' behavior. You should be proactice becasue the longer employees are allowed to do something wrong, the more difficult it will be to correct their behavior later. Be sure your criticism is always constructive, e.g., instruct them on how they can do better, and temper it with praise for what they are doing right. 

 

Set Realistic Goals

To motivate your new hires, you have to set goals for them. However, nothing is more frustrating and demoralizing than working toward an objective that seems unattainable. Set your new hires up for success by setting realistic and achievable goals for them and giving them the tools they need to succeed. 

 

Constant employee turnover is costly and hurts morale within the organization. By putting care and sensitivity into the training of your new hires from the beginning, you encourage them to stay with you for a very long time. 

Publish Date: April 8, 2021 12:20 PM

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