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How To Implement Working Remotely for Your Business - Lewis Robinson - ContactCenterWorld.com Blog

How To Implement Working Remotely for Your Business

People all across the country have found themselves learning to work from home very unexpectedly and very quickly. If you are just now learning about remote working, your business is already a bit behind. Use these tips to help you set up and get everyone back to work in no time.

Set Up Your Online Tools

The first thing you'll need to do is set up the online platforms you want your employees to work on. The one you choose depends on your industry and the tasks at hand, but most businesses choose one tool for word processing and spreadsheets, one for managing projects, one for sharing files, and, if relevant, one for engineering. It is important to choose your tools in advance and to require employees to use the same tools. This way, you can be sure that you and your team all know how to connect to them and use them at home and prevent them from having file issues related to using different programs. Avoid tools tied to your office or another specific location and opt for something online that everyone can log into with a single account.

Create a Central Location for Your Systems

If you haven't already transitioned all of your company's tech products and software to a Cloud-based platform, now is the time to do so. This ensures everything you and your employees need is accessible on nearly every device and operating system available. One example of an excellent system to host your software and tech in is Secure Access Server Edge. SASE is a Cloud-based security architecture that puts your cloud security, web security, threat protection, and networking capabilities into into a single system that is accessible at any location. The result is a platform supported by an extensive, high-performance global network. Keep in mind that moving stuff to the cloud is not a fast process, so do it was far in advance as you possibly can.


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Choose Simple Communication Tools

Your and your employees must be able to communicate privately, securely, and consistently. Choose a single platform for your team to use as the primary method by which you connect and communicate. Slack and Discourse are two common options. Regardless of which communication tool you opt to use, it needs to include three levels for your business. Under the company level, anybody who has access to your chat server can participate. You can then divide your members into groups that you separate according to the department they work in. This section's chats focus on projects and policy overall. Finally, teams are where staff members and direct teammates can talk about their work and begin to forge a business relationship. If you can, use video conferencing for team meetings, as the ability to see body language often helps with communication.

Set Up Training and a FAQ

If you're switching to working remotely unexpectedly, you probably have a learning curve yourself. However, if you can, create an orientation session of about 30-45 minutes that helps your staff member learn more about remote work and how to set it up. The webinar can include tips on setting up a home office, a list of the products to use, how to use the communication channels, and what to do if you need more help. Finally, set up a company-wide communication channel that allows staff to ask questions or to go 1-on-1 when they need assistance.

Support a Period of Adjustment

Finally, understand that working from home is not something everyone knows how to do right away and not something everyone enjoys doing. Some enjoy spending time working at home and avoiding the commute, but others prefer the sounds and structure of an office. Allow your employees to take a moment to take a few deep breaths. Finally, ask staff members to provide feedback on the tools, communication channels, and platforms.

Remember, don't feel too discouraged if you feel that working from home is not for you. Soon enough, you'll be able to re-open your company's doors to great your customers face to face again.

Publish Date: May 14, 2020 1:09 PM

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