Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

6 Ways To Improve Innovation in Your Business - Lewis Robinson - Blog

6 Ways To Improve Innovation in Your Business

Innovation is one of the best ways to make your company soar high above the rest. If you can find an effective new strategy to adopt before anyone else, you may soon find yourself at the forefront of your industry. New ways to innovate can be found in more areas of your business than you can keep track of, so don't be afraid to get creative. Creativity is your best asset in many areas of your business, so never shy away from it. Here are six tips for coming up with innovations that will change your business for the better.

  1. Gather Ideas

While your upper-level management team likely works fantastically as an idea machine, some of the best ideas come from your bottom line. Your lowest-level employees see your company from a totally different perspective than you, and alternate perspectives almost always lead to good ideas. Everyone at the company has the potential to offer something new that you've never considered before, no matter if they are a manager or a janitor. If someone finds a way to make his or her job quicker or easier, you should encourage that person to pursue that innovation.

  1. Gauge Your Customers

Similar to what your employees can offer, your customers can also give you valuable insight into what your company could be doing better. While directly asking your customers may work sometimes, you will likely learn more by analyzing their general behaviors.

Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!


Content continues ….

Online activities are much easier to evaluate than in-person ones, and your website likely already does it for you depending on the site hosting service you use. Surveys and good old-fashioned sales analytics are the best ways to give you ideas about what your customers want if you prefer to conduct your research in a physical location.

  1. Manage Your Expenses

You may be surprised how many unnecessary expenditures you can find around your office if you take stock of every individual item. If you can figure out a way to cut costs that does not significantly affect your office atmosphere or productivity, you can use that money to improve another area. Decreasing the use of paper products is one common strategy to reduce spending.

You can use these small savings to save for large quality-of-life upgrades for your employees. The Tesla Powerwall cost of installation is more manageable than you might think, and if you employ electric vehicle owners, they would be grateful.

  1. Take Risks

The thing about innovation that scares businesses away sometimes is that no given development is guaranteed to work. This is often what causes people, not just in the business world but in any circumstance, to resist change. Uncertainty is one of the most uncomfortable feelings in the world, and many people go out of their way to avoid any circumstance that does not have a definite outcome. However, you cannot let this feeling of discomfort deter you. Allow yourself to not only take risks but also to fail sometimes. You'll be surprised at what you might learn.

  1. Think Small

If taking risks is your primary concern or you are simply looking for something to improve in an otherwise well-functioning business, start by finding small things to upgrade. If you can save a few dollars there and a few minutes there, all of that time and money adds up over time. Cutting paper products is one way to cut costs, but that is not all. You can give your staff tutorials about how to use various shortcuts within the computer programs you frequently use or anything else that comes to mind on a small scale.

  1. Follow Trends

If all your innovations seem to fail soon after they start, it might be time to give up on being a trendsetter. Instead, focus on taking up trends that others have come up with and seeing if they help your company in the same way they have helped others. After all, something cannot become a trend if no one else adopts it. While you might not have come up with the original idea, you could be the one to perfect or popularize a vital innovation. The common saying goes that the first follower holds the most power.

Innovation is not easy. Most people find it challenging to come up with innovations that work properly. Only a small percentage are naturally innovative in a way that can be used effectively in business. If you find someone who is naturally talented at innovating, hold onto him or her as long as you can, because that person may be one of your company's best assets. However, be careful to not put too much pressure on that person or he or she may experience anxiety or fatigue. Innovation is one of the most powerful skills any person or company can have, so don't waste it.

Publish Date: March 17, 2021 1:23 PM

About us - in 60 seconds!

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The most important day of the year for the CC & CX industry in the world!

We are proud to announce the winners of The 2022 '17th Annual' Global Top Ranking Performers Awards, The World's Most Prestigious Awards in the industry! Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =