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10 Tips for Creating a Thriving Small Business - Lewis Robinson - ContactCenterWorld.com Blog

10 Tips for Creating a Thriving Small Business

Becoming a small business owner is an exercise in the American Dream. Finally, you can be your own boss and create a company rooted in your values and visions for the world. You have the concept and the understanding of what it takes to get to where you’d like to go, but putting those things into practice can seem like an insurmountable task.

When it comes to small businesses, getting them off the ground is a triumph, but thriving is another story. Heed these tips to improve your small business and start working on building the company you’d always dreamed of.

  1. Get the Capital
    Perhaps the most important aspect of growing a business is getting the funding you need to make your vision come to life. Acquiring money to invest in your business is an ongoing process, and in the early days you’re not likely turning much profit. From investors to small business loans, there are a variety of resources available for getting the funds necessary to maintain and grow your company’s operations.

If your company is young or in its earliest stages, it’s smart to allocate funds from other work endeavors to establish a firm financial foundation and get your business started off on the most solid foot possible. Business owners face many unexpected setbacks during startup, so having a solid savings account reserved for these obstacles will ensure future success.


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  1. Refine Your Vision

You started a business because you saw a need in the marketplace and believed in your ability to fill it. Over time, that passion that inspired you to start things up in the first place can fade. The ever-changing marketplace and evolving consumer behavior can create a lot of uncertainty for business owners, especially when it appears that what worked for you once may not work again.

Make sure that your vision and objectives are as clear as the very first day you applied for a business license. Establishing a solid brand early on goes a long way in ensuring longevity and making your work as meaningful and you’d hoped it would be. Keep your vision in mind when you make any decisions and, if needed, write it down so you can refer back and connect to what got you started in the first place.

  1. Focus on Service

Your customer’s trust is paramount to growing your business, and the most effective way to establish that report is through excellent customer service. You can’t run your business without your clients, and without their interest and investment in your company, you couldn’t put food on the table, either. When designing your company’s objectives put their experience at the top of your priority list.

Customers will be far more inclined to spend their resources on businesses that feel personal, accessible and respectable. It may seem as though your product speaks for itself, but companies can only succeed when they have both excellent products as well as amazing customer service. Personal touches like email newsletters, seasonal promotions and solid purchasing policies have the power to turn casual browsers into lifelong customers.

  1. Divide Your Resources

Creating a budget isn’t just a task reserved for your bank accounts. Scheduling and budgeting your time, energy and equipment is necessary to run your business smoothly and effectively. With all the demands of the marketplace, small business owners can become stretched thin incredibly quickly. Plan ahead to make sure no penny, or minute, is unaccounted for.

When setting up some business parameters, keep both short and long term goals in mind. You may find that your money is best spent on online advertising, or that it’s best for you to spend time answering client questions or connecting with your audience instead of generating lead ideas. However you spend your resources, employ every effort in meaningful and effective ways to more quickly and efficiently realize your goals.

  1. Get Online

We live in a truly digital age, and an impressive amount of our life’s happenings occur over the internet. Since so much of today’s society happens from screen to screen, a company’s solid online presence is no longer negotiable. It’s important to become acquainted with all the ways a business can maintain a presence online, including social media, advertisements, email chains and websites.

Over half of all web traffic is accessed via mobile devices around the world, so it’s especially important to have a presence that is mobile-friendly. Websites that look like watered down versions of your desktop site are too cumbersome for the average consumer to navigate. Users should have access to your business across multiple platforms, which gives your company several channels to utilize to get your name and products into the living rooms of people all around the world. Make sure you’re aware of the benefits and limitations of each online platform, or you’ll risk alienating or losing potential customers by appearing disconnected or out of touch.

  1. Create a Good Team

A small business owner wears many hats in the beginning, and slowly but surely has the resources needed to start assembling a team to help with daily operations. It’s difficult to put your company and brainchild in the hands of other people, but finding the right people to add to your crew is crucial to its growth. By handing off tasks to your employees, you not only increase the likelihood that they will be done with careful and dedicated attention, but you also free up some of your time to focus on what you need to do next.

Once you’ve found people you can trust, keep them in the loop at all times. Thorough training and frequent check-ins keep your company’s vision fresh in the minds of your team. It’s not all business and paperwork, however. Finding and maintaining a team you trust takes some additional investment on your end. Employees are more likely to do their job and do it well when they feel empowered, trusted and cared for by their employer.

  1. Stay Consistent

Though it can be tempting to rebrand to keep up with the trends, inconsistency will only erode trust with your customers and send them away to do business with your competitors. Customers will come to your business when they know what to expect and can rely on the quality and consistency of both your brand and your products. Without consistent values and tenets, your clients won’t see your company as a solid, reliable place to turn to.

Sticking to your brand message can not only help to take the guesswork out of marketing intentions, but it also establishes customer loyalty that results in returns and conversions that spell profits for your business. Every customer service interaction, advertisement campaign, social media post and product that you generate should reflect a solid identity.

It’s important to note that change and evolution is an important part of a thriving small business, and adapting to customer needs and trends will keep your company evergreen and relevant. Major departures from brand voice or product quality, however, do more to hurt your profits. Decisions to evolve and adapt should remain in alignment with your company’s core values and identity rather than compromise them.

  1. Think to the Future

Small business owners pour a lot of themselves into their companies, and with so many resources invested, staying afloat for years becomes personal. When metrics and consumer data is calculated in real time, it’s easier than ever for small business owners to think ahead. Your company has a bright future, regardless of present status. There is always a way to press on and move forward.

Look inward and think about where you’d like your company to be in five years. You may hope to get your products into the hands of wholesalers or you may have a few financial goals on the horizon. Once you have a clearer vision of the future, break down large goals into smaller ones, and find a way to take steps in your business every day to bring you closer to what you’re after.

  1. Stay Well-Rounded

Your chosen industry existed long before you found your place in it. In order to stay current and informed in your business practices, take time away from your company to work on it. Getting caught up in the day-to-day operations of your company can cloud your perspective and even slow your company’s growth. It’s important to step back and take a look from another angle.

Give up a little time periodically to attend conferences, read educational resources or meet with a mentor. There are many free or inexpensive resources available for business owners in all fields, many of them accessible through your phone. However it’s done, just make sure to schedule time away and stick to it.

  1. Live a Little

Though it takes up a great deal of your time, you have a life outside of your business. When you work hard, you earn the right to play hard, too. When it seems like all you do is work, it can feel like you don’t have any time for the things you used to love. Time spent in things you love can provide some much needed relief, so when you get back to work building your empire, you’re ready to handle whatever comes your way.

Publish Date: February 25, 2021 6:23 PM

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