Virtual Call Centers – A Brief Introduction - Abhishek Singh - ContactCenterWorld.com Blog
Technological innovations have reduced the need for a well-equipped commercial space in the business world. Nowadays, business processes and employees are not tethered to a physical location even during working hours. They can work from wherever they want to without any hassle and can even meet deadlines without any miscue. In fact, freelancers and employees, who opt for work from home are more productive than full-time employees. The employees who work from home are more efficient because they save a lot of time and energy, which is often exhausted in traveling to the workplace every day. The comfort to work from anywhere is certainly a boon to both employees and businesses.
Virtual Call Centers
The new age virtual call centers defy the need for a commercial space to operate and are certainly quite efficient in comparison to the old ringy-dingy contact centers. These call centers help enterprises in putting the best people on the phone without limiting their work resources in a commercial space. They give enterprises the flexibility to manage the call center and staff from any part of the world. With the aid of the World Wide Web, Call centers can now work globally with agents across the globe. Virtualizing call centers is a concept that has immensely helped businesses in sourcing the best work resources and in reducing the overall operational cost. The freedom to work from any part of the world helps call center agents in offering proactive services to customers, which helps in forging customer loyalty.
Publish Date: November 2, 2016 1:46 PM