Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Boosting Your Business With IT Support - Mikkie Mills - ContactCenterWorld.com Blog

Boosting Your Business With IT Support

With widespread use of the Internet and networked telecommunications, it’s hard for a business to remain productive or competitive without adequate information technology or IT support. From large global corporations to small businesses, every organization benefits from having IT support that is tailored to their specific operational needs. From internal productivity support to outward, customer-facing communications, a robust approach to IT provides numerous benefits. Here are some ways to boost your business with IT solutions.

Determining the Right IT Approach

One of the first things you’ll have to decide for your organization is whether your IT support needs to be in-house or outsourced. It may make sense for you to hire full-time staff who work solely in IT to tend to your business’s needs. Many companies will contract with a firm that specializes in providing managed IT services. Outsourcing this area of work provides some key advantages to your operations:

  • Core business concentration: Focus on what matters to you and your team.
  • Increased efficiency and cost savings: Save money by contracting with an outside firm instead of paying salaries for full-time IT staff which you might have to cover by passing on costs to clients.
  • Risk management: Distribute the risk of not staying abreast of IT issues to a group whose core focus is related to all things IT.

Take a close look at what’s best not only for your bottom line, but for short-term and long-term goals when weighing the benefits of in-house or outsourced solutions.

Saving Money

Although there are significant costs to IT, you’re going to be better off in the long run with a solid approach. Having tech support can lower expenses that arise from complications due to hardware issues, incompatible software platforms and other problems. Imagine having to figure out the best way to deploy new application tools that may or may not work well with your existing network infrastructure. IT pros can help you anticipate and avoid issues with specific technical knowledge and experience.

Protecting Your Business

Irrespective of the size or type of company you run, cybersecurity and protection of data is very important. Having tech support helps protect your company’s data, especially where confidentiality is important. Your IT team also makes sure your systems are appropriately backed up and protected against harmful viruses and cyberattacks that could bring your operations to a screeching halt. Your clients and employees trust you to be responsible with respect to your business’s technological integrity. Hiring or contracting with IT experts checks this important box.

Solving Technical Problems

Even the most advanced hardware and software systems will come with glitches and other issues that can impact your ability to deliver to your clients. IT support pros are here to help you to find the most effective solutions to problems, both great and small. Perhaps you recognize that your operational needs are rapidly changing and some of the technology currently in use will soon become ineffective if not obsolete. Not only do you need to quickly learn what solutions exist, but the best ways to deploy them that will work with the way you conduct business. You don’t have the time, the energy or the resources to address these issues yourself. You need to focus on the core aspects of your business, not technical support.

Reaching Your Customers

Your company’s technological needs aren’t just limited to internal support systems. From marketing to partnering to client communications, you rely on technology to advertise, build business and improve market share. A full-service IT solution helps you maximize the effectiveness of a company website, email blasts, social media and other Internet-based vehicles for connecting to people outside of your organization. Virtual meeting tools are crucial for holding meetings, especially with employees, clients and external partners that are remotely located. Your IT pros can help you determine which tools integrate best with your operations.

Your time, experience, knowledge and money are limited resources. You need a comprehensive approach to IT that helps improve business performance, boost productivity and achieve immediate and future objectives. Information technology, in particular, is a knowledge area that requires constant engagement, continuous education and technical know-how that is best left in the hands of professionals.

Publish Date: February 12, 2021 6:57 AM

New 2021 Membership

About us - in 60 seconds!

Submit Event

Upcoming Events

Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
 87 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =