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How To Increase Employee Satisfaction - Carol Evenson - ContactCenterWorld.com Blog

How To Increase Employee Satisfaction

When you're in the midst of running a business, it can sometimes be easy to forget that your company isn't just about the work that gets done there, it is also about your employees. Not only do your employees have a lot to do with the general climate of your workplace, but they have a huge impact on how productive your business is, and how able you are to meet your financial goals. Because employees and their satisfaction levels can have so much to do with your business's bottom line, making sure that you look after them is essential. If you are looking for some ways to help ensure your employees are satisfied, here are some things to consider. 

 

Assess What You're Truly Offering


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When it comes to increasing employee satisfaction, one of the first things you should do is take time to assess what it is that you are truly offering them. Some companies may think that the wages and benefits they offer are enough, when in reality they aren't even being competitive with what similar businesses are offering for the same kind of work. From participating whole life insurance to sick days and wages, you need to carefully consider all of the benefits that you are offering your employees, and whether they are truly fair. After some research you may find that while you offer a fair wage, other similar businesses may be providing better benefits, or vice versa. 

 

Be More Flexible With Scheduling

Along with assessing the quality of the benefits that you are offering your employees, it can also be a good idea to assess your scheduling and attendance policies as well. If you tend to have issues with scheduling as well as with tardiness or call-offs, your first inclination may be to create stricter policies. While this may help temporarily, in the long run this can backfire, and cause you to lose employees. The more that you can develop policies that are accommodating to your employees, and work with them on an individual basis when they need extra time off or might be late, the more that employees will feel like you value them, and the more satisfied they are likely to be. 

 

Reward Achievements 

Something else that makes a big difference when you are working to improve employee satisfaction is how you show appreciation to your employees when they go above and beyond for you. If your employees regularly do great work and it goes unnoticed, they could quickly become frustrated and less inclined to keep putting in their best effort for your company. When you take the time not only to acknowledge your employees' efforts and achievements, but to reward them as well, you show your employees just how much their hard work matters to you. This not only helps them to feel better about the work that they are doing, but knowing that they are valued can also cause them to be more loyal to your company, too. 

 

Work On Workplace Communication

An important component of a positive workplace with happy employees is good communication. While many workplaces may put an emphasis on communication, they still may not have a solid idea of what constitutes quality communication. For communication to be effective, it is important that both the speaker and listener are on the same page. So often, many focus on speaking, and on communicating what they want, but don't always take the time to listen or to understand where the other person is coming from. In many cases where communication has broken down, it is often because one person was not tuning in and listening properly. One way to help avoid this issue is to put an emphasis on active listening. With active listening, the listener does things like make consistent eye contact and occasionally repeat phrases that the speaker has said back to the speaker. By doing these things you can show that you are taking in what the other person has to say, and that you understand them. 

 

Create Opportunities for Teamwork

While working on improving communication in the workplace, it can also be beneficial to work on creating more opportunities for teamwork, as well. Finding more ways for your employees to work together can have many benefits. When you use teams to tackle projects, you are more likely to get great ideas, and to get the best from your employees. Not only that, but employees are more likely to feel satisfied with their jobs as well. This is because working in a team not only helps them to feel more bonded with their fellow workers, but it also gives them a sense of accomplishment when the company reaches its goals.

 

Ask For Feedback and Listen To It

Of all the things that you can do to help increase employee satisfaction, learning to ask for feedback can be one of the most important. Whether you ask for anonymous feedback, or talk to employees face-to-face, learning what they think can be great for shaping your company, and for improving your employee's job satisfaction, too. While some businesses may be reluctant to implement changes due to feedback they receive, the truth is that it can help them to create better policies and more efficient ways of doing things. Additionally, these changes are more likely to be in tune with an employee's true needs, which can ultimately lead to a stronger business and more satisfied employees. 

 

The Bottom Line

When you are running a business, you may be so focused on your bottom line that you lose sight of one of the things that truly makes your company important, your employees. A business is about more than the work that gets done there, it is also about the people that do it and the difference they make at your company. By taking the time to show your employees that they matter to you, and implementing changes that can help make their jobs easier and show them that you value them, you can help increase employee satisfaction, and business success, too. 

Publish Date: July 21, 2021 5:08 PM

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