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4 Tips For Better Communication in the Workplace - Carol Evenson - ContactCenterWorld.com Blog

4 Tips For Better Communication in the Workplace

Whether you're in a small office or work in a multi-story corporate building, effective communication between employees and departments can often be tricky to achieve. These days, it's common for many of your coworkers to work from home, meaning you might never meet face-to-face. If communication has become an issue in your workplace, here are a few tips that might help solve that problem.

 

  1. Communication Platforms

Since remote work has become so common in recent years, it's best to have an office-wide communication platform, in addition to private messaging options. Many offices opt for a sleek platform like Slack, equipped with Prometheus monitoring, that makes it easy to collaborate on projects and discuss various issues in different "channels". However, it's best to leave these channels for more casual or day-to-day work discussions, rather than important communication. Any larger topics that might need documentation in the future should be left to email or face-to-face meetings in person or over Zoom. Whenever possible, it's best to work with the office's communication preferences rather than against them. It can be tough to accommodate when you have varying levels of tech expertise or communication styles, but being flexible and open to suggestions can achieve a lot in these situations.


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  1. Simple is Best

Depending on what kind of managers you have in your office, some might be more long-winded than others. It can be difficult to reign in a particularly enthusiastic employee when they've got something to say in a meeting, but keeping communication simple and to the point is really key. Calling meetings for things that could have been memos is one of the best ways to turn employees off to the whole idea of communicating with one another. Everyone will be so eager to return to the work that was interrupted that they'll hardly listen to what anyone is saying. Instead, any communication, whether it's done via instant messaging or in an official meeting, should have a clear, important purpose and be as succinct as possible. If you want more time for interpersonal relationships, provide an incentive and make it worth everyone's time to participate. 

 

  1. Listening Better

This is a tip that can improve your relationships in all areas of life, not just in the workplace. Learning to be an active listener is a skill anyone can benefit from. Many times, people will simply be waiting for their turn to speak or think about something else entirely, rather than listening to whoever is speaking. If you find yourself in this position often, try actively tuning back in to whoever is speaking. You should be asking questions to show the speaker that you're engaged and providing reassuring head nods and facial expressions, as well. The more you engage in active listening, the more likely it is that others will seek you out for discussions, and will listen to you more actively in return.

 

  1. Being Proactive

A lot of workplace conflicts and miscommunications come down to one person who didn't say something before it was too late. Even if it's awkward at the moment, it's important to address issues as soon as they arise, rather than waiting until the issue becomes too big to solve easily. It's important to try to keep emotion out of the situation and remain as diplomatic as possible. Another big problem with workplace communication is the prevalence of gossip. Sure, it might be fun to sit around a table at lunch and make comments about another coworker who everyone dislikes. But gossiping causes a lot of unnecessary tension and can even end up turning your coworkers against you. You want a reputation as a fair, honest, and open individual, not as a gossip.

 

Navigating workplace communication can be difficult, but it can also be rewarding. Having good relationships with coworkers and superiors and being able to communicate effectively will eliminate a lot of stress and issues in your life down the road.

Publish Date: July 31, 2021 7:51 PM

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