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Update Your Business Systems Continuously - Carol Evenson - ContactCenterWorld.com Blog

Update Your Business Systems Continuously

The business world is digitalized, the internet of things is expanding and the pace of these irresistible developments is increasing exponentially. These truths confront the entrepreneur with a real quandary: how do you run a company that is your priority, your passion and your bread and butter while at the same time keeping up with the dramatically, continuously shifting business world? While the only certainty in the seemingly chaotic transformation of the business universe is that it is changing, there are other apparent truths that can serve as beacons for you as an entrepreneur. Since these issues are a result of the rapid digitalization of the business world, it is clear that many of the key solutions must also come from those who are implementing the internet of everything. Fortunately, you can rely upon two notions—the “law of supply and demand” and the concept of the “survival of the fittest”—to be the impetus for the development of solutions to the very problems the digital world is presenting. This article discusses the challenges you will be facing, the new tech you must expect and one business principle that will rule in the totally digital age.

 

Use Digital Tools to Keep You Updated


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Before focusing on the specific business issues you will encounter, it is important to discuss as a priority the need to maintain an up-to-date, secure system capable of handling all your current communication, data storage and processing needs. Security cannot be overstressed, as both public and private sector organizations are targets of ransomware, malware and information hackers. Conventional anti-virus software, the training of your IT workers and the assurances of your operating platform are simply inadequate to deal with these concerns. While no type of internet security can guarantee against malicious attacks, you should focus on the sort of coding analysis platform that takes into consideration performance, virus risks, security and documentation for your whole system. Logically this implies the need for Python static analysis. Proper analysis, ideally, will include an auto-repair function within the system as well as the ability to monitor the code quality continually in real-time. The best time to institute such a code analysis tool is before your system is running, though it is never too late to take this step.

 

Know the Biggest Challenges You Will Face

Given the possibility, of course, that some totally unforeseen business obstacles can develop at any moment, there are some issues that forecasters have focused upon as being the probable problems companies will face in the near future. Here are the most likely culprits you will encounter:

  • Insufficient funding for IT development. A big part of this issue has to do with whether your firm will enhance its use of cloud technology, move back toward storing data and processing functions in-house or decide to use a hybrid of the two. Then, too, the question of upscaling equipment when the time comes to depreciate your hardware always seems to result in unexpected expenses.
  • Cybersecurity. As mentioned above, this is a major concern that has been exacerbated by the movement of many workers to virtual status. One large aspect of this issue is how to make data transfer secure when employees are contributing from dozens of different locations.
  • Employee issues. Not every worker is delighted to be working from his or her kitchen. The move to virtual workplaces has created new issues for employees and therefore employers. Employee retraining, supervision and business expense issues have come to the fore in new ways.
  •  

Expect Changes in Hardware and Software

One of the great fallacies about IT hardware in the totally digital age is that it will not evolve much. Conventional wisdom says changes will mostly involve the software programs the computers are running. The analogy is that hardware is the highway and software is the vehicle. While you have to fix the potholes in the road occasionally, the real evolution is in the vehicle. On the surface, this seems to be born out by the latest generation of programs you purchased. You did not need a CD/DVD drive because you downloaded programs off the net. You did not buy apps; you subscribed to them. This meant the regular updates would automatically install themselves and also that you would never be finished paying for them. The reality, however, is that the software itself will be requiring new hardware modifications. When was the last time you downloaded a program that did not begin by checking out the capabilities of your system? Of course, this is the easy part. Broadband changes will require additional functionality in every aspect of your system. One thing you cannot do in this age is ignore these looming tech changes because your competition is not.

 

Anticipate Legal Challenges as Well

Governments have a love-hate relationship with the burgeoning digital age. Constabularies from traffic courts to the US Congress have discovered that they can conduct their business distantly thanks to the internet. Sometimes laws have opened doors for digital business activities and paved the way for expansive online development, as demonstrated in the internet tax moratorium in the early years of the net. Still, legal obstacles do abound for online businesses. An underlying aspect of the issue is that the web really is worldwide. No one government can regulate it, although lots of governments—from sovereign nations to county commissioners—keep trying. It does not help that political leaders tend not to be IT savants and often have difficulty grasping many of the finer points of technical material, especially when it comes to understanding the potential implications of digital advances. Of course, political figures are subject to the pressure of lobbyists, many of whom are one-sided in pursuing regulations that provide a financial advantage to one digital industry or even a single internet company. Legal impacts on digital enterprise will continue to be a mixed blessing.

 

Maintain the Key Principle of All Digital Entrepreneurs

Just as it is essential to understand all the factors that will impact your ability to keep your business continuously updated, it is equally necessary to maintain an understanding of certain key business principles that have emerged. These ideas are of prime importance to the entrepreneur of an online business concern. A Forbes article about digital values went so far as to state that these ideals should be “ignored at one’s own risk.” Among these principles there is, in particular, one essential notion: while becoming a fully digital company is inevitable for survival, the true nature of your business is the same as it always was—giving your customer personal service. Continually keeping your business up to date gives you the ability to serve your customer.

Publish Date: August 29, 2021 5:17 PM

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