Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Avoid Data Security Breaches With These 13 Tips - Carol Evenson - ContactCenterWorld.com Blog

Avoid Data Security Breaches With These 13 Tips

With the majority of businesses relying heavily on virtual data, it’s essential that companies take steps to prevent security breaches. Failure to do so can compromise identities and sensitive information. To keep your data safe, follow these 13 steps.

  1. Take Care When Using Portable Media

Portable media includes USB flash drives, CDs, smart phones and other physical items that can contain electronic data. These are vulnerable to both digital hacking and physical theft, so it’s best to avoid using them to hold sensitive information at all. However, if you must use them, have protocols in place to prevent loss or theft.

  1. Use Encrypted Data Transmission

If you’re sending documents online, make sure you have TSL. What is TLS? It’s a cryptographic protocol to keep your web communications private. This involves the process known as encryption, which securely packages online communications into data that can’t be easily hacked.


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

  1. Update Security Software Regularly

Companies such as Apple and Microsoft frequently release security updates to fix issues that make devices vulnerable. It’s essential that you run these updates as soon as they’re offered to prevent cyber criminals from taking advantage of known security gaps.

  1. Keep Computers Secure

Computers and other devices that can be physically accessed should be kept secure when not in use. This includes locking screens to prevent passersby from randomly using a nearby device. Also ensure that users aren’t writing down passwords that can be easily accessed by others.

  1. Restrict Device Usage

Not every employee needs access to every file. Employee system access should be restricted based on department, clearance and applicability to workers’ responsibilities. This ensures that fewer people are accessing sensitive data, which in turn decreases the likelihood of human error.

  1. Create Security Protocols

Your company should have concrete protocols for creating passwords, accessing systems, storing data and other aspects of security. Without a written record for guidance, employees are less likely to follow best practices. If you don’t have a team dedicated to cyber security, you should hire an expert to help you create these protocols.

  1. Train Employees

Once you have written guidance, ensure that all employees are trained on it. A single person’s mistake can expose the system, so make sure you emphasize that cyber security is everyone’s responsibility.

  1. Dispose of Electronics Properly

The oldest trick in the book for identity thieves is to go through the garbage. When you’re getting rid of electronics that contain sensitive data, make sure all information is wiped from the hard drive. You should work with an expert to ensure there’s no lingering data that can compromise your systems.

  1. Safeguard Data

In addition to protecting electronic data, you also need to secure any physical records. These should be locked in a location that only those with proper clearance can access. This protects your employees’ privacy while also safeguarding information that may be used to access devices requiring authorization.

  1. Cull Unnecessary Data

If you no longer need sensitive data for business purposes, you should delete it. The longer information is held on a device or even Cloud storage, the longer it’s vulnerable to inappropriate access.

  1. Make Strong Passwords

It’s old advice, but still true: A strong password is essential to cyber security. Make sure that employees are creating strong passwords for their devices and systems, and require them to change passwords on a regular basis.

  1. Ensure Protocol Compliance Among Third-Party Vendors

Direct employees aren’t the only people who need to adhere to your security protocols. Many vendors may have a degree of access to sensitive information to perform their services; these vendors need to be made aware of the protocols and understand continued partnership is contingent on their compliance.

  1. Audit for Gaps

Cyber criminals are always developing new strategies to access data, so it’s vital that you keep up-to-date on the latest security concerns. Additionally, you should have regular audits of your systems to identify software gaps and human errors that violate protocol.

Publish Date: May 11, 2020 11:12 PM

 1

About us - in 60 seconds!

Submit Event

Upcoming Events

The most important day of the year for the CC & CX industry in the world!

We are proud to announce the winners of The 2022 '17th Annual' Global Top Ranking Performers Awards, The World's Most Prestigious Awards in the industry! Read More...
 168 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =