Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

How To Implement Big Data Infrastructure for Your Business - Carol Evenson - ContactCenterWorld.com Blog

How To Implement Big Data Infrastructure for Your Business

Building a business from the ground up is a journey full of challenges, not to mention twists and turns. As your business overcomes challenge after challenge, it will begin to grow. However, each step of that expansion will bring with it new logistical problems you’ll need to solve. Here’s what you need to know about expanding your business.

Data

Easily one of the most important facets of modern commerce is big data. Data provides businesses with the blueprints needed to develop better business and marketing strategies, making it an all-important part of an effective business model. However, big data brings with it a number of problems you’ll need to account for. This not only prevents smaller businesses from taking full advantage of the benefits of big data due to budgetary reasons, but also entails investing in tech and security.

Cybersecurity

The implementation of big data makes businesses targets to hackers. From market data to the private information of customers, businesses are inordinately targeted by hackers in an attempt to steal valuable information for their own nefarious purposes. This can be with the intent of committing identity theft or selling the information to the highest bidder. Protecting your trade secrets and the safety of your clientele need to be tackled from multiple angles. For starters, consider the process of logging into your network. Passwords are the default security measure for logins, but they provide little to no resistance in the face of cyberattacks. Multi-factor authentication is a necessary alternative for passwords, because it can either strengthen them or replace them outright. MFA functions by demanding an additional login token, and that token is randomly generated for each login attempt and sent to the user’s smartphone. This reduces the chances that a hacker can fully infiltrate your network even after successfully obtaining a password with nearly 100% efficacy.


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

Automation

Another crucial aspect of data management is automation. There are many steps involved in the big data pipeline, and each one presents its own challenges. Simply put, putting human workers in charge of managing your data takes more time and is much more prone to error. Therefore, automating data collection and storage is necessary to keep data clean and ready for processing. Internet of Things (IoT) technology can be used to create a smart office capable of automating these processes. This is true both of the individual processes and the handoff between each step of the process. For example, an IoT cash register can send records of monetary transactions directly to an app for sorting those transactions. This reduces the presence of human , and human effort, from the process. Errors throughout this process can skew the results of data analysis, but automating the administrative side of things, insofar as possible, can provide more accurate and more effective results.

Cloud Computing

Cloud storage is a necessary but affordable aspect of data management, even at the most basic levels. This is because business data is more widely available now than ever before, and the storage space available either physically or on your computers will be insufficient for housing all of it. However, cloud computing is just as important when it comes to processing data, a task that would otherwise take a lot of time and bog down the machine handling the task. Cloud computing allows a business’s private cloud “network” to pool the resources of all of the disparate machines to create what is functionally a supercomputer capable of drastically reducing the time it takes to make those calculations. This results in a much shorter turnaround time for data processing before it can then be analyzed properly.

 

While small businesses have the deck stacked against them, growing your business introduces additional challenges. However, an increased budget in tandem with more experience will allow you to tackle these new challenges while maintaining the operations you’re used to. This guide provides a blueprint for integrating and upgrading big data infrastructure that can continue to pay dividends moving forward.

 

Publish Date: August 15, 2021 4:50 PM

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =