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Staying Healthy While Working in a Call Center - Carol Evenson - ContactCenterWorld.com Blog

Staying Healthy While Working in a Call Center

Keeping your sanity and health while working in a call center can seem like an impossible task. Working on phones all day long is not for everyone, and if you're one of the workers who are managing that role day in and day out, it can take a toll on your physical and mental health. 

Call center jobs require a ton of grit, mental focus, and patience. To keep you performing at your best and not dreading the day, then you need to keep your health happy. 

Start With a Routine

The last thing you want to do when you work an already stressful job is add more stress to your day. If you're skipping out on breakfast and rushing out the door, then you're not taking the time your body needs to fuel your day. 


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You can make a huge difference to your mental clarity by making sure you grab something to eat and if you want to support your body's immune and digestive system so you can feel great, then add digestive enzyme supplements to your breakfast. Keeping a water bottle with you so you can stay hydrated will boost your body's health and keep you from getting brain fog.

It seems like a small thing, but having the right morning routine can set you up for success or failure for your day.

Take Your Breaks

Working in a call center requires non-stop calls coming in. You are helping customers who may not always be at their best, especially if they are calling about a billing disagreement or stressed over a health issue. It's essential for you to present a calm, professional, and empathetic demeanor to be able to navigate each conversation to the best result. If you aren't taking your breaks, maintaining the manner you need to do your job will be difficult.

Set a timer for your breaks so you can be alerted or be firm in saying now if someone is asking you to work through it. Taking a break from a high tense job allows your mind to recharge with something else, which will help you be at your best and feel refreshed. Don't forget to take a lunch break and fuel your body so you have the energy to think and focus when you get back on the job.

Make Sure to Stretch

As with any job that requires long periods of sitting, your body may become stiff. Call centers are right up there when it comes to long hours strapped to a chair and in front of a computer. Not only do you risk stiffness and soreness, but you could be dealing with some serious back, hand, and finger pain if you don't take preventative measures to help your body.

Although it may feel strange, focus on doing hand and finger stretches to help prevent your hands from cramping or your fingers from locking up. When you type day in and day out, you're doing repetitive motion which causes wear and tear. With a little stretching, you can be sure to stave off the pain and be able to use your computer or laptop without the aches and cramping.  

It's not only your hands and fingers that you can apply preventative measures too. If you're sitting in a hard chair and using bad posture then it's likely you're dealing with some terrible back pain. A few solutions to managing this type of pain can be using a different chair that offers better support, watching your posture, or swapping your chair out for an exercise ball for a few moments of the day. 

Working a call center job is no easy task, but you can make it more manageable with a few key tips. Put your health first, and that includes fueling your body, managing stress, and applying exercise or movement to keep your body from pain and stiffness. Mental health is equally as important and to prevent burnout, make sure you're taking your breaks throughout the day so you can recharge and decompress. With just a few of these tips in place, you'll be on your way to protecting your mental and physical health in a demanding job.

Publish Date: January 6, 2022 10:36 PM

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