During your sales journey, you may encounter several confused or unsure customers. So, what kind of customers are they? In my perspective, these are most likely visitors who arrive at your website by mistake and fill out the inquiry form, or customers who fill out the lead generation forms because they want to learn more about the glossaries mentioned in your social media posts, or they are simply interested in your product.
If you need to deal with such customers efficiently, don’t say things like “No. We can’t supply what you want. (or) No. You came to the wrong website.” Instead, gently explain what they want to know. You must also clarify what your company does and what services or goods you offer.
You can get extra points by directing hesitant customers in the appropriate direction. You may be unaware that uncertain customers like these visit your website and may wish to purchase something from you in the future. They can be your potential customers and you can also get clients as a result of their referrals. This happens occasionally during sales cycles. As a result, you should not dismiss this type of customer and should explain thoroughly.
Publish Date: September 6, 2023 12:15 AM