This is the Time for… Openness - Teresa Jose - ContactCenterWorld.com Blog
A lot of you may think I am talking about Christmas, sharing sentiments and all that…. So yes we could do that… But now I will be talking about how I feel it is time to replace proprietary hardware-based telephony systems in contact centers.
The majority of managers considered hardware-based proprietary solutions as something they don’t like to live with but that they cannot live without. Like legislation or taxes…
Well, that’s not the case anymore. The time has come to consider moving off legacy platforms that were designed for the classic call-center, to move to something that was designed for today’s dynamic multimedia contact centers.
A new generation SIP server can bring you enormous cost advantages. Traditional ACDs are expensive to keep and maintain. Moreover, the ACD alone, whether on TDM or IP, is now an outdated piece of technology for true multimedia blending.
According to research from Ovum 74% of consumers use three or more channels to engage with an organization. The good news is that there are technology alternatives that enable the organization to rise to the challenge of this broader, seamless, approach to multichannel engagement.
Let me invite you to learn more about Altitude vBox 5 , an enterprise-grade SIP server optimized to deploy, upgrade or extend next-generation contact centers.It:
- Enables multi-channel
- Manages dynamic conversations and improve the customer experience
- Increases efficiency
- Is easy to manage
- Lowers the Total Cost of Ownership
- Coexists with legacy ACDs
I invite you to listen to two testimonials of leading organizations that benefit from Altitude vBox in their Call Center.
And, if you feel it is time to replace your old call center ACD! Altitude Software is offering you help on all the steps you need to be successful. Start today with the first step and receive a customized business case.
It is still early December, but I take the opportunity to wish you all a HAPPY 2014! Remember time goes by very fast. Start your savings today!
Publish Date: December 16, 2013 4:58 PM