Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Integration messengers with Genesys/Cisco Contact Center - Mykhayl Yuvchenko - Blog

Integration messengers with Genesys/Cisco Contact Center

Hi there!

We have already developed Connector for Genesys (Pure Connect, PureCloud, PureEngage) and Cisco (UCCE, UCCX) WhatsApp, Facebook Messenger, Viber, Telegram, Skype, Instagram, etc.

Nova.ChatsConector software solution allows not only to use messengers for customer interaction with the company but also makes their use more convenient for business. The omnichannel, as opposed to multichannel, allows you to work with all messengers simultaneously from a single user interface.

The agents’ workplace does not need to install additional plug-ins, the handling of the messages for all channels are taking place in a standard agent desktop chat widget. Together with the chat, the operator's workplace is displayed the type of messenger ( WhatsApp, Telegram, Facebook,etc.) and a unique customer ID. If your contact center solution support chat recording, the conversations from Nova.ChatsConnector would be recorded as well as other chats.

This means that all customer calls, no matter what messenger they come from, fall into a single window and any operator can handle it.

You can see a short video of how it works:

Additionally, you can get more information about our solution on our website:

​Best regards,
Mikhail Iuvchenko


Publish Date: September 4, 2019 4:41 PM


New 2021 Membership

About us - in 60 seconds!

Submit Event

Upcoming Events

This Expert Panel virtual event invites you to talk with Calabrio’s cloud-smart experts about how your contact center can accelerate your cloud transformation and power tangible results for your business. Insights discussed are based on Calabrio's re... Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =