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Outsource contact Center at Jakarta/Indonesia

Bila anda membutuhkan asisstance atau petugas customer care & operator telepon kantor, yang mampu melayani :

1. Membalas pertanyaan atau complaint pelanggan.

2. Menerima order dari pelanggan

3. Memberikan informasi kepada pelanggan

4. Menggunakan platform call center & CRM

5. Waktu kerja :

- Senin - jumat (08.00-17:00) atau

- Senin - jumat (8.30 - 16.30) & Sabtu (08.30 - 12:00) WIB

 

Interaksi tersebut dengan pelanggan dan tim internal anda dilakukan melalui :

Whats app, Facebook Fan page, Instagram, twitter, web chat dari website anda, SMS, email maupun telepon

 

Harga belum termasuk PPN.
Gratis biaya software utk order min 50 user
Belum termasuk :
a. Sewa laptop 250 ribu per bulan

b. Internet 150 ribu per bln

c. Biaya nomor pstn baru Rp. 250rb/bln utk nomor     

   penerima panggilan ke CS

d. Utk Whats app
    - Whats apps business = Rp 80 per blast
    - Whats apps marketing blast & promo = Rp 15 
    - Whats apps chatbot juga tersedia (to be discuss) 

Yang anda siapkan :

1. Face book Fan Page ID

2. Instagram ID

3. Twitter ID

4. Email ID utk CS

5. Utk call,  
 

Keunggulan :

1. Biaya sangat terjangkau

2. Memperoleh seorang petugas baru

3. Anda tidak perlu menyiapkan tempat, meja kerja.(optional)

4. Mendapatkan software CRM & Call center dg report paling kuat dari sisi CRM, Calliing system, dan report

5. Anda dapat melihat performance customer care atas parameter :
    a. Seberapa cepat responds time
    b. Laporan hasil chat dan diskusi
    c. Ticket problem utk internal team anda

    d. Rekaman suara, chat dan video call

Dari parameter performance ini petugas agent kami tetap terpantau oleh system serta selalu

di pantau dan dibantu oleh Team leader masing masing agent.

Publish Date: February 9, 2020 7:45 PM

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