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Why Is El Salvador The Nearshore King For Call Center Outsourcing - Md Alam - ContactCenterWorld.com Blog

Why Is El Salvador The Nearshore King For Call Center Outsourcing


El Salvador is a hotspot for contact center outsourcing if you are looking to improve customer service and lead generation. El Salvador is an excellent nearshore destination for BPO outsourcing. Call centers in El Salvador are well-equipped with a skilled workforce and infrastructure to offer high-quality services to different industries. 

Business Process Outsourcing Market in El Salvador


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El Salvador witnessed tremendous development over the last few years, especially in BPO, with many blue-chip companies outsourcing their call center functions. Thanks to the government for creating various opportunities in the outsourcing sector. There are various incentive programs at schools and university level for developing soft skills and core competencies of BPO among students. The BPO services in El Salvador cater to industries like hospitality, healthcare, NGO, travel, technology, education, finance, and retail.    

The Central American country has turned out to be the king of nearshore business process outsourcing because of its proximity to the U.S. and advanced internet facilities. Easy transaction for partnerships is possible as El Salvador has adopted U.S. dollar as their national currency since 2001.  

The BPO Workforce in El Salvador

The Republic of El Salvador with over 6 million population has quite a high number of English-speaking nationals. Although Spanish is the official language, most schools have English as a compulsory language. Besides, its proximity to the U.S. has contributed to cross-cultural communication. 

Agents that handle answering services in El Salvador have English fluency like a native. They also understand U.S. customers better because of their strong connection to the United States and Canada.  

El Salvador is known for its warmth and friendly nationals – but beyond that, it offers a highly skilled workforce that boasts perfect accents in Spanish and English. They are known for their professional attitude and hard-working nature.     

New market entry with multilingual support

Business looking to diversify or expand to global locations should count on call center services in El Salvador because you can get support in multiple languages. The call centers have agents fluent in languages like Spanish, Portuguese, and Italian, other than English. Speaking with an agent on the phone who understands your colloquial phrases and idioms without further explanation is certainly a plus that helps build rapport with customers and clients in different countries.

Call Centers in El Salvador possess necessary certifications and comply with regulations like HIPAA and PCI DSS. Certificates and compliance are mandatory for any call center to ensure secure services and meet international standards. When you hire a certified call center from El Salvador, your customers trust your brand more.   

 

Publish Date: February 8, 2021 5:46 AM

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