How to Set Up a Small Business Customer Service and Telemarketing Call Center - Utkarsh Sankhe - ContactCenterWorld.com Blog
When you call a business and reach customer service representative or received call from business about product and services , you generally feel like you are speaking with a bigger company.
In this guide, I will show small business owners how easy it is to set up their own customer service call center and Tele sales campaign and benefit from the professional level of service typically reserved for more established organizations. By employing a call center to handle some of your calls, you can ease your personal customer service responsibilities, run your business better, make your customers happier, and save a lot of money in the process.
You aren’t running a call center, you are hiring one
This statement is true for large organizations and start-ups alike. Unless you have the resources and skills necessary to run your own call center, it’s best to seek out an established company to provide service on your behalf. There are unique companies providing managed service BPO, companies that exist solely to provide step and start service for other organizations.
There are plenty of reasons why outsourcing the call center OR strategic associations with serviced call center :
Call center equipment is expensive.
It may be easy to have one person set up in your office to take calls, but once you need to include call routing, scripting, integrated software, and call distribution, it quickly becomes more sophisticated. At STRATINSOL Established call centers have this all taken care of.
Hiring employees is costly and time consuming.
In Call center recruitment and attrition is major challenge. To ride on it STRATINSOL has in-house HR team who take care of your recruitment, induction, attrition and payroll management.
Managing a call center takes skills you don’t have.
Facility management, Call quality assurance, software customization, Administration etc. these are things call centers deal with every day. STRATINSOL truly step in & start model where solution and support will take care almost everything other than operations.
You are best at running your business.
You are good at operations, your core responsibilities has a direct impact on your business performance. So walk in any of STRATINSOL facility to start own business customer service and Tele sales campaign.
Publish Date: September 19, 2014 5:45 AM