Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Sandip Patel - Blog

Future-proof Evolution of VoIP with the Multi-Tenant PBX Solution

Once said, ‘Great communication begins with a strong connection.’ Therefore, with time, great efforts were shifted to strengthen the connection to deliver a seamless communication experience.

VoIP and Multi-Tenant IP PBX Software stepped in to make the communication world a cinch for all sizes of businesses and individuals. Multi-tenant IP PBX solutions have been the best digital transformation ever that rolled the red carpet for VoIP.

Wondering how? Come check this!

What is VoIP?

VoIP (Voice Over Internet Protocol) is a technology that lets you make or receive calls using the Internet instead of using regular phone lines. What it does exactly is, convert your audio into a digital signal and transmit your voice into small digital data packets to the person you connect on call in real-time.

Since it calls over the internet, it offers scalability and flexibility to bypass long-distance calls, making it cheaper than calling through regular phone calls. You can call through a computer, smartphone, or laptop. Large companies integrate VoIP into a multi-tenant PBX system for seamless communication among staff.

But wait!

What is a multi-tenant PBX solution?

A multi-tenant PBX system (Private Branch Exchange) allows multiple independent individuals, departments, or organisations to share the same PBX infrastructure. It offers a separate and secure environment to each tenant. How exactly does it work? Each tenant has their own set of phone lines, call routing rules, and voicemails, but they all share the same underlying software.

At Vindaloo Softtech, we offer hosted PBX solutions that help you serve multiple clients or departments at a time from a single server instance. It cuts off the cost and complexity that occur due to separate PBX servers for each tenant.

But how is VoIP integrated into a multi-tenant PBX server?

Well, that’s the wonder it does. VoIP configures PBX software to support VoIP protocols for sending voice over the internet in real time. It lets the PBX manage calls from VoIP devices and clients that enable communication services for multiple tenants under the same infrastructure.

Benefits of Multi-Tenant IP PBX:

  • Save Your Bank: This allows you to share the same infrastructure among multiple tenants. It cuts down on your hardware and maintenance costs.
  • Centralized management: The multi-tenant IP PBX system manages the communication services centrally, allowing monitoring, updates, and troubleshooting features.
  • Scalability: With PBX software, you can easily add or remove users as per your requirements.
  • Flexibility: The multi-tenant PBX solution supports a variety of devices to ensure flexibility in communication channels.
  • Improved Collaboration: With features like voicemails, call forwarding and transferring, and messaging, improving collaboration and fostering teamwork.
  • Robust Security: With its Freeswitch PBX GUI firewall management and standard industry protocols, it offers robust security measures to protect communication data.
  • Enhanced Client Service: This offers quick call routing and CRM integration to deliver an outstanding service experience.

If You are ferreting out the best PBX Solution, Your search ends here!

The Best PBX Solution: Pepper PBX

PepperPBX, the best multi-tenant PBX software by Vindaloo Softtech, is the most popular choice for large or small businesses. It is a ready-to-deploy, multi-domain, secure PBX server, feature-loaded to manage your VoIP calls.

If you want to know more about why PepperPBX is the top choice of all, dive right here!

How is multi-tenant IP PBX evolving in the future of VoIP?

PBX solutions in integration with VoIP have revolutionized the way businesses communicate these days. Multi-tenant PBX Solution is evolving the future of VoIP through its offerings such as scalability, flexibility, and cost-effectiveness. This is just the core of this, look at how fantastically it is evolving the VoIP world.

Easy accessibility to rich features

PepperPBX, a multitenant IP PBX, has given VoIP easy accessibility to its rich features. Such as,

  • Smart Dashboards
  • GUI Firewalls management
  • Multi-factor authentication
  • Contact Sync
  • Monitoring window
  • BLF and DND Support
  • Call forward/waiting/transfer
  • Call flow
  • Call Parking
  • SMS/MMS*
  • Voicemails
  • Call recording/call broadcasting
  • Fax server, and many more.

Most of the multi-tenant IP PBX is integrated with VoIP billing solutions to handle different rates of clients, accounting, invoicing, and billing jobs.

*Requires custom development

Enhanced call quality and reliability:

From the very beginning, VoIP systems faced call quality and reliability issues. However, with current multi-tenant PBX systems, a stable connection and high-quality audio can be enjoyed.

Scalability and flexibility
The SIP-based communication system offers high scalability by supporting growing business needs with ease. With the increasing size of the business, it allows you to add new phone numbers or extensions in a minute. You can also remove the users without much hassle. It cuts off hardware investments and makes it a cost-effective solution. With the right PBX choice, you can meet any growth rate, supporting business goals.

Cost Efficiency
A multi-tenant IP PBX system uses VoIP, making calls free within the same app, phone lines, or extension. Rules out expenses for infrastructure management, additional extensions, and new phone lines. It is cheaper and needs less manpower for operations.

Geographical Reach
Multi-tenant PBXs can be managed remotely without requiring physical hardware setups, capturing multiple geographies easily. It makes market expansion and network expansion super easy.

Seamless Integration with Modern Tools
A multitenant IP PBX service can seamlessly integrate with CRM software, offering access to caller information and call history to deliver better customer service. With its super mobile connectivity, it allows users to make or receive calls using their business numbers on their smartphones.

Security and Compliance
PBX solutions offer multi-factor authentication, encryption, and GUI firewall management for secure communication. It follows industry standard protocols to keep security at its peak.

Future Trends and Innovations

The era of AI allows AI-powered features such as voice-activated commands for tasks like call routing and scheduling. With 5G integration, it will enhance speed and communication reliability. And yes! Future systems will shift the focus to intuitive and user-friendly interfaces.


Publish Date: June 25, 2024 2:12 AM

Key Features to Look for in a Modern Class 4 Softswitch Solution

Telecommunication is one of the biggest inventions mankind has ever seen. Speaking to someone who is sitting miles away from us, was a beyond imagination thing at a time. There won’t be anyone thinking we will be doing business with a firm out of the countryside at that time. We all can thank the telecommunication industry for making these happen. Starting with circuit-based dialer pad telephones to wholesale class 4 Softswtich solutions the telecommunication industry has transformed.

The modern era values the easiness that Softswitch has brought to our lives. In this article, we will be discussing this interesting and effective communication technology with a deeper insight.

What is a Class 4 Softswitch solution?

Class 4 Softswitch is a centralized traffic director for long-distance calls. It is a software program that manages the flow of voice traffic between networks and their various carriers. You can consider class 4 Softswitch as a switchboard for international calls. It receives calls from various VoIP SoftSwitch and analyzes them to find an efficient route to direct them to it. The parameters it considers while routing include the cost and availability of a particular route.

Softswitch experts have always suggested to always go with a service provider who can provide the best results at an affordable cost. One such recommendation is CloveKonnect, which is an advanced VoIP billing solution and customer management solution designed to streamline intricate billing systems for businesses. We will be learning CloveKonnect in the coming segments, before that we will analyze on some of the key features of Class 4 Softswitch.

Key Features in a Modern Class 4 Softswitch Solution

Let’s discuss some of the key features in a class 4 Softswitch solution that make it unique as compared to other telecommunication methods.

  • Efficient call routing: This is the backbone feature of all the VoIP softswitch providers. The key concept here is the routing of calls from one switch to another switch or carrier. The call routing strategies have evolved, and our Softswitch solutions come with Least cost routing (LCR) and flat rates.
  • Integrated Billing System: To tackle compatibility issues, having an integrated VoIP billing system is an added advantage over a separate one.
  • Massive volume handling: Class 4 Softswitches can handle the maximum number of volumes possible at a time. That is the reason why large-scale VoIP operations are preferred with Class 4 Softswitches.
  • Secured services: Added security features like encryption, access control, and firewalls to save against unauthorized access and attacks.
  • Load Balancer: Dealing with huge traffic could result in crashing the networks. This scenario can be avoided with the load balancer. Load balancing functionality provides even distribution of traffic into multiple servers so that a single server doesn’t have to bear the maximum load.
  • Portable number: The network portability feature allows customers to keep their existing contact number even when switching between carriers.
  • Multiple tenants: Multiple tenants are supported under the same platform. It allows carriers to manage and bill numbers of customers in a single platform.

These are some of the key features to look for in a modern class 4 Softswitch solution. Studies and analyses have shown that service providers that can accumulate and serve these features under one umbrella are the best ones to go with. One of the best softswitch service providers is notably CloveKonnect.

CloveKonnect is highly secure and has a smooth User Interface(UI). On top of that, any business that joins CloveKonnect can access services remotely regardless of the business size or scale. Here is a list of services CloveKonnect provides:

  1. Centralized Dashboard
  2. Multiple carrier management
  3. Invoicing and Integrated Billing (Prepaid/Postpaid)
  4. Multiple codec and protocol support
  5. DID management
  6. SMS and SMS API support
  7. Additional minute Addon support
  8. Payment Gateway (PayPal/ Stripe)
  9. Reports (CDRs, MDRs, Audit log report, Payment report, Low Balance Notification, etc) Multiple User Permissions
  10. Completely Cloud-based Web App Solution Endpoint & SIP account-based routing.

Selecting the appropriate Class 4 Switch Solution is a big investment toward the bright future of your VoIP firm. You have to prioritize the advanced features discussed above, to reach the optimal call completion, competitive edge, and cost-effectiveness.

I hope this article was helpful enough to help you understand the key features of Modern Class 4 Softswitch and how it can shape the future of business.


Publish Date: May 24, 2024 1:32 AM

The Impact of AI on VoIP Cost Savings: A Case Study

In today’s fast-evolving communication landscape, cost-efficiency dances down with the clarity of the connection. We have fallen on the verge of a new brewing revolution. Artificial intelligence (AI) is poised to shake down this particular landscape of (Voice over Internet Protocol) VoIP communication.

In this article, we will delve into the captivating case study of the impact of AI on VoIP. So, prepare yourself to understand and enter the dissecting mechanics of AI cost-saving impact.

VoIP technology

Before diving deep, we have to get an outside understanding of What is VoIP? and how it is different from traditional phones.

Traditional telephonic signals transmit through physical wire to carry your voice as an analog signal. Mostly the infrastructure cost behind such telephonic calls is high.

On the contrary, the VoIP system collects your voice and converts it into a digital signal to transmit it through a broadband connection to the recipient. As a result, VoIP providers can offer features like voicemail, call forwarding, and video conferencing.

Introduction to AI in VoIP and its benefits

Imagine a world where AI acts as a silent guardian, optimizing call routing, identifying fraudulent activities, and even taking valuable insights from call recordings. This has now become a reality with the introduction of Artificial Intelligence (AI) in VoIP. AI can analyze a large chunk of data to identify patterns and trends in call behavior with the help of machine learning algorithms.

This newfound knowledge empowers businesses to streamline call routing, directing calls to the most appropriate agents based on language, expertise, or even the sentiment of the caller.

Fraudulent activities, a persistent headache for VoIP providers, can also be effectively mitigated by AI. Moreover, AI can analyze call patterns to detect suspicious activity in real-time, stopping financial losses.

Benefits of AI in VoIP

  1. Interactive Voice Response (IVR): Imagine a helpful, automated receptionist – that’s the magic of IVR. These AI-powered systems answer calls, gather information, and direct customers to the appropriate department or agent.
  2. Voice-to-Text: Transforms voicemails into text, saving time and boosting accessibility.
  3. Improved Voice Recognition: Crystal-clear communication is paramount. AI significantly enhances voice recognition accuracy on VoIP systems. By learning to distinguish voices, accents, and speech patterns, AI eliminates errors and improves overall call quality.
  4. Personalized Communications: AI personalizes the VoIP experience by leveraging customer data. Imagine greetings by name or targeted recommendations based on past interactions. This human touch fosters a sense of value and understanding, leading to increased customer satisfaction and loyalty. AI can also segment customer bases, allowing businesses to create targeted marketing campaigns for maximum impact.
  5. Chatbots: Chatbots, the AI-driven virtual assistants, can help revolutionize customer service. Integrated with VoIP systems, chatbots can handle basic inquiries, freeing up human agents for complex issues. Chatbots can significantly boost sales and brand loyalty by providing a convenient and personalized customer experience.

How AI on VoIP saves cost?

After going through the above sections, VoIP’s effectiveness should not be a surprise to you. Also wondering, VoIP must be an expensive solution? However, the answer to this question is the opposite. Here’s how:

  1. Reduced Labor cost: AI handles routine tasks like IVR and chatbots, freeing up human agents for complex issues. This means fewer employees are needed.
  2. Improved Efficiency: AI routes calls directly to the right agent, eliminating transfers and saving time. It also optimizes staffing based on call patterns. Less wasted time translates to less money spent.
  3. Fewer Errors: AI minimizes errors in call routing and transcription, reducing rework and saving resources.
  4. Fraud Prevention: AI detects and flags suspicious calls, preventing financial losses from fraud.
  5. Happier Customers: Satisfied customers mean less churn and fewer service interventions, ultimately saving costs.
  6. Data-Driven Decisions: AI insights help businesses identify areas to optimize processes and make cost-saving choices.

The near future looks promising from a cost-effectiveness and seamless voice clarity perspective of VoIP. The inclusion of AI in VoIP is now a proven cost-conscious and error free move. As AI continues to evolve, the impact on VoIP cost savings, fraud detection, and automation would be profound.

Hopefully, this article was helpful enough to provide a clear understanding of how introduction to AI in VoIP was a smart move to adapt.


Publish Date: April 22, 2024 4:07 AM

Vindaloo Softtech soars to new heights at ITExpo 2024: Unveiling next-gen solutions alongside tech titans

India, February 1, 2024- As ITExpo, one of the largest and longest-running business technology events, approaches, Vindaloo Softtech is pleased to announce its participation from booth 567. It will showcase its innovations and contribute to the dynamic discussions shaping the future of business technology.

Vindaloo Softtech revolutionizes businesses with top-notch IT solutions. From FreeSWITCH and WebRTC solutions to Asterisk development, Web and Mobile App creation, Custom CRM development, and Augmented Team services, it reshapes business operations, empowering clients to thrive in the dynamic digital landscape.

“We are thrilled to be part of ITEXPO, where over 7,000 business and technology professionals are expected to gather. At the event, we look forward to presenting our innovative solutions that can empower businesses to shape their future,” expressed Bhaskar Metikel, the Founder of Vindaloo Softtech Pvt. Ltd.

About Vindaloo Softtech

Vindaloo Softtech fixes its position as an industry leader in IT staff augmentation, providing cost-effective and innovative solutions to empower businesses. With expertise across VoIP Software Development, Front-End Development, Back-End Development, Mobile and desktop App Development, Web Services, Digital Marketing, and UI/UX Design, Vindaloo ensures its clients stay ahead of the curve, offering the latest and greatest in technological capabilities. The customer remains at the core of Vindaloo Softtech’s operating philosophy. With meticulous attention to each engagement and unwavering commitment to service excellence, Vindaloo has emerged as a trusted partner for a diverse client base.

The innovation infused into Vindaloo Softtech’s products highlights the technical expertise and customer dedication that set them apart from peers. VoIP solutions like the VoIP Billing System- CloveKonnect, Multi-Tenant IP PBX- PepperPBX, Cross-Platform VoIP Softphone- PimentoPhone, and Call Center Software-Callcentr8, exhibit Vindaloo’s passion for developing technologies that empower. By blending leading-edge capabilities with responsive, tailored service, Vindaloo Softtech establishes itself as a partner that grows with its clients and helps propel their visions forward.


About ITExpo

ITEXPO is a leading IT and communications event for business professionals seeking strategies and solutions to leverage emerging technologies. Taking place from 13th to 15th Feb at Florida ITEXPO offers a robust conference program covering topics like cloud communications, AI, 5G, IoT, generative AI, and cybersecurity. Attendees can expect keynotes from industry experts, educational sessions, an expo hall showcasing the latest products and innovations, and ample networking opportunities.

Organizations from IT, telecom, development, operations, and cybersecurity will gain actionable insights for strategic decision-making and to spur digital transformation. With over 5,000 estimated attendees and 350+ exhibitors, ITEXPO promises an immersive experience to learn, connect, and drive technology forward.

To know more about the event or Vindaloo’s services, contact us at


Publish Date: February 6, 2024 5:52 AM

Unlocking the Potential of Your Contact Center with VSPL’s CallCentr8 Features

The contact center plays a crucial role as the primary face of the company and acts as a communication channel between the customers and organizations.


A well-performed contact center is attained by strategic planning, technological investment, and a persistent dedication of staff that ultimately leads to customer happiness. All these are necessary components in the constant journey of optimizing the operation of your contact center.



You can unleash the full potential of your contact center and turn it into a potent engine for business growth by enticing exceptional talent, utilizing cutting-edge call routing systems, leveraging insights from analytics, embracing omnichannel support, cultivating a supportive work environment, and putting in place efficient quality.


Are you looking for one such software that not only helps streamline your contact center but also helps you get an edge over your competitors by enhancing customer satisfaction?


The answer lies in Vindaloo Softtech’s Callcentr8- a multi-tenant contact center tool.


When it comes to optimizing your contact center’s performance, callcentr8 stands out as your trusted partner. With its innovative solutions and expertise, you can harness the full potential of your contact center.


It’s a WebRTC-powered multi-tenant Contact Center solution designed to effortlessly manage high call volumes while offering advanced features that go beyond typical contact center solutions.


Check out what sets it apart from other market tools:

  • 4 levels of user access (Super Admin, Tenant, Supervisor, Agent)
  • Multi-tenancy support for tiered contact center
  • ACL, Trunk, DID Management for Super Admin
  • Agent Management (Monitoring, Allocation) for Tenant Admin
  • Call queue/ agent status monitoring for the supervisor agent
  • Call script management
  • Disposition Management
  • Web-based softphone portal access for agent
  • In-built Automatic Call Distribution (ACD) system
  • Interactive Voice Response (IVR) Management
  • Outgoing Rules
  • One-click Reporting (System, supervisor, agent, campaign)
  • Agent break management
  • Music-on-Hold and Prompt management
  • Call Recording & Playback
  • Essential Call Management Functions (Queue, barge, hold, mute, transfer)
  • Voice mail support
  • Completely Cloud-based Web App Solution

Why use CallCentr8- a feature-rich contact center tool?

  1. Enhanced Customer Experience: Feature-rich software like CallCentr8 offers omnichannel support, intelligent routing, and call recording & playback facilities, enabling agents to provide more personalized and efficient customer service.


  1. Improved Efficiency: In-built automatic call distribution (ACD) system and multi-tenancy automation features streamline processes and reduce agent workload ensuring increased productivity.


  1. Easy Integrations: Using CallCentr8, you can easily get any out-of-the-box 3rd party tool integrated with all your other critical business tools.


  1. Advanced Call Distribution Techniques: The tool supports several call distribution techniques, such as round-robin, sequential, time-based, fixed order, etc.


  1. Cost Savings: With features like call recording and analytics, you can identify areas for improvement, optimize resource allocation, and ultimately reduce operational costs.


  1. Intelligent Monitoring And Reporting: With CallCentr8, super admins can monitor the resource usage between different tenants and manage ACL, Trunk, and DID from the dashboard. Tenant admins can monitor the calling performance as well as generate periodic reports. Using the tool, supervisors get agent status, current call queue status, average call duration, and integral features such as call barge, whisper, or coach on their customizable dashboard.


In all, investing in this feature-rich Contact Center Tool will significantly enhance your customer service operations, drive efficiency, and contribute to overall business success.


Reach us at to have a free demo now!


Publish Date: November 2, 2023 4:43 AM

Things Everyone Should Know About Automatic Call Distribution (ACD)

When managing a contact center or handling the customer service department, you are not unknown to the sheer volume of calls coming in and going out in a single instance. As soon as an agent completes a call, the next call in waiting is automatically routed to them, and this is all thanks to the automatic call distribution mechanism. The primary purpose of an automatic call distributor is to route incoming calls to contact center agents or employees with specific skills. However, contact center owners and admins can make necessary changes to the distribution logic to increase the call processing efficiency of their teams.

Here is everything you need to know about Automatic Call Distribution.

How does Automatic Call Distribution Work?

The Automatic Call Distribution is designed to eliminate unnecessary call transfers, prevent extended customer hold times, and increase first-call resolution rates by automatically connecting customers to the agent most qualified to assist them with their specific issue. It relies on a routing engine that screens incoming calls based on pre-determined parameters. Based on the skills, customer data, real-time contact center performance, customer sentiment, and artificial intelligence (AI)-powered behavioral profiles, the engine automatically matches the customer to the correct agent in the least amount of time.

You may confuse ACD with another integral call center tool, i.e., the Intelligent Voice Response (IVR). While both are integral to business telecommunications and connect the users to the right department or contact center agent, the intent and mechanism is different. IVR uses guided responses from the user to connect them to the correct agent and allows the callers to solve their own issues over the phone. However, an ACD system can make use of inputs from an IVR to collect necessary information for the redirection.

Read more about the basics of IVR and its Importance in VoIP Communications.

The different factors on which an Automatic Call Distribution routes incoming calls are:

  • The dialed extension number (the caller is calling sales, support, or feedback extension)
  • Area code
  • Caller ID
  • Time of day
  • Client status (VIP, Premium, Regular)
  • Any IVR option selected
  • Database entry
  • Queue Statistics
  • Agent Availability
  • Agent Skills

The Call Distribution can be any of the following ways:

  1. Sequential Call Distribution: The calls are distributed in a pre-defined order to all agents for every new call. If the first agent is busy, the call is forwarded to the next in sequence until an available agent attends to the call. This routing method is effective when the top agents are busy, and the callers need to be kept engaged.
  2. Round-robin (Circular) Call Distribution: The next call is routed to the next in sequence after a previous call is attended. The call is directly connected to the available agent in this routing method as per the sequence. Only after the last agent has taken a call is the sequence repeated.
  3. Uniform Call Distribution: The least active agent is forwarded the next call. This way, the workload is divided among the call agents and allows the calls to be distributed uniformly.
  4. Simultaneous Call Distribution: The call is sent to all the agents, and the first one to answer handles the call. This is, however, effective when all your call agents are of the same skill level.
  5. Time-based Call Distribution: The ACD in the contact center system uses the pre-input time availability of each call agent to determine the right call route. This is a great way to manage business calls when you have users calling from different geographical locations.
  6. Score-based Call Distribution: Every call agent receives a score based on their call performance. These scores become the deciding factors and add weight to routing purposes. This way, lesser experienced agents and those starting out are exempted from attending high-priority calls.
  7. Data-based Call Distribution: The ACD taps into the caller information from the CRM or other tools to determine which agent can better assist a specific caller. This call distribution method is profitable as the experienced call agents can easily manage to upsell or offer upgrades to the callers.

What are the Features to look for in an Automatic Call Distribution system?

Callback Scheduling

In a scenario where no call agents are currently available to take the call immediately, you can’t have your callers stay on hold for any longer than a minute without taking a chance of losing them forever. With automated callbacks, a caller doesn’t need to wait to get the best quality help. They often are presented with an option to select a preferred date and time for their callback.

Voicemail Notification

In addition to callback scheduling, having a voicemail in place is important. Callers can record a short message informing their pain points and the call agents can callback equipped with the correct information or solution. Features like voicemail notifications, voicemail-to-text, and voicemail-to-email ensure that call agents are on top of their communication.

Intelligent Call Queing

Your ACD would require a call queuing feature depending on the routing methods implemented. Call agents can view the calls they have in waiting and manage their call workflow to reduce the call churn accordingly. Admin can review the call queue history to add/remove agents to better manage call traffic. Call agents can add VIP or blacklist tags to prioritize certain calls.

Call Monitoring

Call monitoring is vital to improve the agent training process and allow managers to assist agents in real time. In addition, to listen ongoing calls, managers can ‘barge’ in when the call might derail to offer instant support and a higher level of customer assistance.

3rd Party Integrations

Businesses already use multiple business software programs for everyday operations. You simplify the communication process by allowing integrations with your CRM, IVR system, email marketing platform, and your agents don’t need to spend time learning new systems.

The Benefits of Automatic Call Distribution

Having highly customizable call paths and call routing options doesn’t just help to prevent call center agent burnout and increase efficiency.

Additional automatic call distribution benefits include:

  • Streamlines communication
  • Higher first call resolution rates
  • Lowers operating costs
  • Improves customer experience and higher customer satisfaction rates
  • Fully optimizes workforce
  • Faster customer resolution times
  • Fewer lost customer support tickets and requests
  • Shorter hold times for customers
  • Increases employee flexibility/empower the remote workforce
  • More personalized customer experience thanks to CRM integration

Wrapping Up

Automatic Call Distribution systems offer contact centers with a wide range of features that can easily boost agent productivity and customer satisfaction. Yet, they are not an autonomous tool and needs to be connected to your contact center software to function. Alternatively, you can go for a solution that offers ACD as one of its core features, such as the contact center solution developed by Vindaloo Softtech.



Publish Date: September 19, 2023 4:38 AM

Why ReactJS is suitable for your next Web App Development

Earlier, the term “applications” or “apps” was restricted to software designed to run on smartphones and other handheld devices. With the advancements in programming languages and internet bandwidth capabilities, apps reside on the ‘cloud’ and can be run from capable web browsers. Such apps are called web apps, and you can manage everything from running an e-store to managing online transactions and even conducting web conferences. Since they run on the cloud and display results on the user end, they are comparatively lightweight and can be run from any device.

Using different flavors of JavaScript or PHP with a database module that handles all the data queries, developers can create (and provide regular updates) functional web apps. Earlier, the demand was for frontend using AngularJS; however, trends are changing, and people are becoming aware of the potential of ReactJS. So, if you are unsure about ReactJS, sit tight. This article shall explain in detail why you should consider ReactJS for your next web app development project.

What is ReactJS?

In simpler terms, ReactJS is a flavor of JavaScript, and Facebook developed the library. As a result, it is an efficient, declarative JavaScript framework that can be used to build simple, fast, and scalable web app frontends. Not to mention ReactJS is also open-source, so developers can experiment with the library without any restrictions holding their creativity back to create innovative apps. Corporations such as Apple, Netflix, Paypal, etc., use ReactJS as their product’s preferred frontend framework. In fact as per Statista, ReactJS was the most used web framework among developers.

Benefits of Using ReactJS

In case you are wondering why ReactJS is gaining popularity, here are some of the benefits it brings to web app development.

⦁ Easier Scripting: ReactJS offers a free syntax extension called the JavaScript Syntax Extension (JSX) that makes debugging and HTML quoting easy. It provides developers with error and notification alerts to rectify syntax errors and make your code look legible and clean. Moreover, the HTML mockups can be saved as ReactElement trees to build apps without any fuss.
⦁ Reusable Code: In ReactJS, you can build code that is called components. These components can be reused, eliminating the need to write the code from scratch. Moreover, it reduces the time spent in code debugging, and maintenance becomes easy.
⦁ Virtual DOM makes the process faster: Any change in the JSX is updated on the virtual DOM and compared against other virtual DOM to identify the difference. Then, only the difference is updated on the real DOM. This makes the overall process faster and more efficient.
⦁ Allows either side rendering: Applications built using ReactJS are comparatively faster as the framework supports both client and server-side rendering. So the processing time is relatively lower, and the app’s performance is an overall improvement.
⦁ SEO-friendly: Google crawler bots simply scan the pages after reaching their destination. In web apps requiring the page to run on JavaScript from the client side, the crawler might report the page as a blank. However, ReactJS allows server-side rendering, which allows the crawler bots to view the page as it is preloaded on the server and presented to them.
⦁ Shallow learning curve: ReactJS offers a comparatively shallow learning curve that allows developers to adapt quickly and build apps using ReactJS.
⦁ Cost-effective: Being open-source in nature, developers don’t need to worry about license fees while developing a web app.
⦁ Compatible with React Native: The earlier mentioned components built using ReactJS can be repurposed for developing Native Mobile applications for iOS and Android using React Native with minor tweaks and changes.

Drawbacks of ReactJS

Everything has its pros and cons, and it is sometimes difficult to overlook the cons(one of the reasons why you are here). ReactJS, too, has its set of problems that will surely raise a few doubts in your mind. Let’s address them as well.

⦁ Ever evolving Environment: The constantly evolving environment means developers need to be on their toes to adjust to the changes. Moreover, they constantly need to sift through novelties to cherry-pick features that they wish to implement.
⦁ Incomplete Documentation: With an ever-evolving environment comes to the trouble of insufficient documentation. On hitting a snag, developers only have fellow developers and online communities to rely on for troubleshooting. Moreover, they also need to create documentation themselves for specific projects.
⦁ JSX is complex: Developers consider the complexity of JSX in ReactJS as its main weakness. Owing to the complexities, Google’s algorithm is unable to read it correctly.

Where ReactJS shines the most

Wrapping Up

Now that it is clear why ReactJS is better for your next Web Application, it is essential to hire the right ReactJS Development company who can leverage the power of ReactJS Development to create innovative and path-breaking Web Applications. To help you plan ahead, you can avail the ReactJS Development Service from the best. So get in touch with Vindaloo Softtech for your requirements today!


Publish Date: August 26, 2022 2:02 AM

PSTN vs VoIP: What is the Best Option for your Business?

In today’s growing digital age, Voice Over Internet Protocol (VoIP) is becoming an emerging communication alternative for organizations for being fast and expeditious. It portrays VoIP as a reliable communication solution that helps businesses connect with clients and their staff to maintain their business operation smoothly and productively.

VoIP witnessed its growing acceptance among organizations for offering numerous advantages such as higher scalability, portability, accessibility, etc. This is the reason why VoIP gains a competitive edge over Public Switched Telephone Network (PSTN), which seems to be losing its relevance in today’s digital world.

If we talk about PSTN, which includes dedicated copper lines for handling a large volume of voice traffic. With the changing of the time, PSTN got digitalized and fiber optics cable replaced the old copper lines. More and more, many established PSTN providers like AT&T, Verizon, and others are catering to clients with technology deployment, including PRI, SIP, etc.

Meanwhile, PSTN is still a popular option for businesses and most of the organizations never wish to abandon the same. It fuelled the debate like PSTN vs VoIP and created a lot of difficulties for those deciding whether they should go for the first one or later.

Differences between PSTN vs VoIP

Let us solve the puzzle of PSTN vs VoIP and understand the right option among these two based on the following comparison. Take a look.


Well, while comparing PSTN and VoIP, it’s good to start with cost to help you make an informed decision. You can make the selection of the right option based on your budget.


Call charge for landlines and mobile phones with the use of VoIP solution is relatively less than the PSTN.


PSTN is expensive compared to its rival. Those who use PSTN need to pay higher fees for both international and domestic calls. The average monthly cost that users need to pay for PSTN ranges from $25 to $35.


Scalability is the second most crucial factor that helps you make the right decision between these two options.


VoIP switch makes it possible for more line connections and upgrade requires software update, apart from additional bandwidth.


When it comes to PSTN upgrades, the entire process is associated with the installation of several lines and purchasing hardware. It clearly reflects that the upgrading process of PSTN is highly expensive compared to VoIP.


When it comes to connectivity, you will hardly find any similarities between VoIP and PSTN.


With VoIP, users get the liberty to avail of the flexibility of connecting their call anytime. All they need to ensure is that they have a fast internet connection.


PSTN, on the other hand, requires only a landline to let users connect with others.

Meanwhile, both VoIP and PSTN have their own set of advantages and disadvantages, when it comes to connectivity.


Both VoIP and PSTN have their own set of features. Going through the following features will help you decide the right option for you.


VoIP includes the following crucial features.

  • Forwarding calls
  • Holding calls
  • Voicemail
  • Follow Me
  • Do Not Disturb
  • Efficient Call Management
  • Mobile Features
  • Collaboration
  • Auto-attendant

The above features are crucial to help your businesses grow and enhance your customer service.


As far as PSTN is concerned, it includes only making and receiving calls. In other words, it comes with limited features and thus not as useful as its rival VoIP.

Emergency Calling

Emergency calling is the most crucial feature that businesses often expect from the communication system that they rely on.


Users face several issues when it comes to emergency calling with VoIP since there are only limited service providers who are unable to make perfection of highlighting the exact location of callers. Besides, it also comes with a potential threat to those of emergency calls.


Emergency calling with the PSTN network is smooth and can be easily traceable. Users do not face any problem in making emergency calls with the use of PSTN.


So, which is a good PSTN or VoIP?

Well, after going through the above discussion, you are now expected to have a clear understanding of the actual differences between PSTN and VoIP. Both have their own set of advantages and disadvantages. So, make the selection of the right option that matches your business needs.


Publish Date: June 17, 2020 5:02 AM




About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =