Ways to improve customer services in E-Commerce - - ContactCenterWorld.com Blog
This is a well-known fact that today's markets are customer oriented wherein they dominate businesses. Customer preferences are kept in mind before the establishment of a business and measures are chalked out for the upliftment of their satisfaction. Once, customer satisfaction is met, your business will excel and you will make profits. Hence, customer satisfaction should be taken seriously especially, if you are engaged in an e Commerce. The kind of problem faced in this area are more than any other kind of business as here, there is no scope for a direct interaction with the customers. Therefore, to decipher their problems and needs and reciprocating to them effectively becomes a challenge. The customers wish themselves to be provided with the nitty-gritty of what they seek to know. So, in order to save yourself from the customers fury and avert the chances of your business failing, why not try out the following measures:
Offer real-time support: Customers are impatient. They want their needs to be addressed instantly and provide them with gratification. If you fail in fulfilling their demands, they will turn elsewhere. Thus, to retain your customers and their attention, offer them with real-time support. Since, in e commerce customers are not reached out directly, they can be approached by setting up softwares such as live chats. They can also be reached through social networking sites like the Facebook and Twitter wherein you can promptly resolve their queries and needs. This method will benefit you further as other shoppers will also be able to view your customer service.
FAQ’s: Besides making use of the social networking sites, you may also seek to create an FAQ page on your website. You can assemble the queries of your customers and collate them in your FAQ section. The FAQ page may also be incorporated with tips and instructions that would prove beneficial to your customers. This builds up the reliability of your customers and attracts them towards your business. The FAQ page should not be created for the sake of doing it but, attempts should be made to answer to the customer queries and keep it updated at regular intervals.
Transparency: Customers are shrewd and wise when it comes to shopping and investments. Before they attempt a purchase online, they go through outside reviews, comments and testimonials. Therefore, be transparent and honest in your business approach and relationship with your customers.
Website build-up: In an e-commerce, your customers reach you through your website. This makes the fact apparent that a website that is more attractive and informative, will bring in more customers. Websites should always be free of errors and also user-friendly as it plays a substantial role in gaining customer attention.
So, Good User Service = Good Customer Experience = More Sales
Publish Date: January 31, 2013 8:44 AM