One of the main culprits of downtime is when a cloud contact center software solution needs to upgrade. Just think about the number of times you have logged into iTunes or wanted to open an app on your phone, only to realize you had to shut everything down in order to get the latest version.
This same upgrade process applies to cloud-based contact center software. Upgrades are essential because they keep your contact center software current and innovative, and meet the specific needs of clients. Unfortunately, most upgrades require your contact center to be down from anywhere between a few minutes to a few hours. Imagine how much valuable customer interaction time and productivity is wasted.
3CLogic’s new software upgrade solution, called Phoenix, allows 3CLogic Administrators and customers to upgrade specific call centers to newer versions of its software without updating other call centers that are on the same multi-tenant server. Using a GUI, Phoenix allows call centers to be updated by a predetermined date and time, set by the discretion of call center managers, with minimal to no downtime.
If your contact center solution can offer software updates without interrupting operations, then this cutting-edge technology can place your contact center far ahead of the competition.
To find out more about Phoenix or 3CLogic's cloud-based contact center software contact one of our team members at: 800 350 8656, or email me at firstname.lastname@example.org.
Publish Date: September 11, 2013 2:58 PM