Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Top 5 Important Factors of Multilingual Call Center Can Help Your Business - Jorge Noa - Blog

Top 5 Important Factors of Multilingual Call Center Can Help Your Business

The world has become a global village now. Customers across the world can purchase any product directly through online shopping. In the case of any query, he can instantly dial a virtual call center agent to get a solution to it.

However, language barriers still exist. Offering Multilanguage support to the callers is extremely important in such cases. The Pew Research Center’s Internet and American Life Project claim that around 58% of the Americans do online research before buying a product.

Customers prefer dialing a Multilingual Call Center for various queries. The call center staff is well-qualified and skilled at handling multiple calls in several languages. The contact center also installs high-quality calling software for the smooth functioning of the contact center.

Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!


Content continues ….

Less Cost: Setting up a multilingual call center costs quite lesser in comparison to other call centers.

Skilled Manpower: Recruitment of capable staff could be a big responsibility for a business firm. However, he can stay relieved from such trouble by outsourcing his call center operation to a multilingual virtual call center. A recent survey has revealed that around 80% of the callers wish to talk to the experienced contact center executives only.

Flexibility: These contact centers are far more flexible in carrying out day-to-day calling operation. Whether your company receives 1000 calls in a day or just 500 calls, these calling executives ensure that all the calls are attended diligently. According to American customer service company Zendesk, 82% of the callers stopped dialing a contact center because of bad customer service.

Different Time Zone: In the absence of a proper contact center, it will be really difficult for the customers to talk to the contact center at a specific time. These calling agents are well versed with the international timing and facilitate easy communication with international callers at convenient timings. The calling executives easily attend around 70% of the calls without forwarding them to the contact center supervisors.

Speech Analytics: These call centers help the calling executive to identify in advance, what the caller wants to speak to the agent. The software lets the calling executive talk to the customers accordingly in a well-behaved manner.

If you also want to avail quality virtual call center services, please get in touch with Grupo Noa International.

Publish Date: February 27, 2017 7:06 AM

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =