The world has become a global village now. Customers across the world can purchase any product directly through online shopping. In the case of any query, he can instantly dial a virtual call center agent to get a solution to it.
However, language barriers still exist. Offering Multilanguage support to the callers is extremely important in such cases. The Pew Research Center’s Internet and American Life Project claim that around 58% of the Americans do online research before buying a product.
Customers prefer dialing a Multilingual Call Center for various queries. The call center staff is well-qualified and skilled at handling multiple calls in several languages. The contact center also installs high-quality calling software for the smooth functioning of the contact center.
Less Cost: Setting up a multilingual call center costs quite lesser in comparison to other call centers.
Skilled Manpower: Recruitment of capable staff could be a big responsibility for a business firm. However, he can stay relieved from such trouble by outsourcing his call center operation to a multilingual virtual call center. A recent survey has revealed that around 80% of the callers wish to talk to the experienced contact center executives only.
Flexibility: These contact centers are far more flexible in carrying out day-to-day calling operation. Whether your company receives 1000 calls in a day or just 500 calls, these calling executives ensure that all the calls are attended diligently. According to American customer service company Zendesk, 82% of the callers stopped dialing a contact center because of bad customer service.
Different Time Zone: In the absence of a proper contact center, it will be really difficult for the customers to talk to the contact center at a specific time. These calling agents are well versed with the international timing and facilitate easy communication with international callers at convenient timings. The calling executives easily attend around 70% of the calls without forwarding them to the contact center supervisors.
Speech Analytics: These call centers help the calling executive to identify in advance, what the caller wants to speak to the agent. The software lets the calling executive talk to the customers accordingly in a well-behaved manner.
If you also want to avail quality virtual call center services, please get in touch with Grupo Noa International.
Publish Date: February 27, 2017 7:06 AM