Lead Generation Is the Lifeline of Call Center Services - Jorge Noa - ContactCenterWorld.com Blog
Lead generation is the most vital element of call center services. An entrepreneur does not have enough time to meet all clients personally and explain them about the company’s newly launched products and applicable after-sale-service. Wow, marketing survey quoted that 52% will not interact with a brand due to band mobile experience.
That is when the lead generation services, and appointment setting functions of call centers assume primary importance. By facilitating a free flow of information from the firm to clients, such contact centers create a best rapport and augment the firm’s credibility as well. According to Walker, 86% of the customers are ready to buy high-priced products that come with better customer service quality.
Benefits of Lead Generation by Contact Center
New Business & Different Challenges: Usually, customer refrain from buying products from new companies. However, by contact center outsourcing, a company can easily leverage its promotional campaigns and garner a better response from the customers too.
The Gartner’s 2017 customer survey statistics say that 50% of the companies are likely to focus more on improving their consumer service by 2018 as the business competitions are increasing rapidly these days.
Quality Leads: Many often, firms have to deal with the time-passers and window shoppers. This is real, sometimes, depressing and frustrating as well. By opting for call center outsourcing an entrepreneur can avoid such clients. The contact center usually brings quality leads only and that too after initial shortlisting and telephonic conversation.
The use of latest technical tools and calling equipment: A firm has to offer outstanding call quality to customers. Since entrepreneurs are usually busy towards managing financial resources of the firm, so they might be unaware of the emerging trend in customer services.
Contrarily, the lead generation call center will make the best use of advanced calling devices to ensure that there is no ‘miscommunication’ while talking to prospects.
According to Accenture, 89% of customers get infuriated, as they have to repeat same things to contact center in case of need. Instead, an experienced outsourced firm can offer better service to them by maintaining IVR and call records in chronological order in their system software.
Useful Tips and Advice: Call center firms are proficient in skillful inbound customer support services. They can offer some extremely beneficial to the entrepreneurs on how to popularize the brand by offering outstanding customer support.
Publish Date: July 6, 2018 12:44 PM