Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

How To Choose Safe Call Center Outsourcing Partner For Your Business? - Jorge Noa - ContactCenterWorld.com Blog

How To Choose Safe Call Center Outsourcing Partner For Your Business?

The benefits of a customer service call center are well known for any customer-centric business. Due to the high costs and challenges involved in setting up an in-house call center, businesses head to call center outsourcing companies.

Martin Interactive market studies state that 1 out of 5 companies experience degraded customer relationships every year due to poor quality of services provided by the outsourcing call center partners. So while choosing your call center outsourcing partners, you should have these below considerations so that your brand image is not marred for your outsourced solution providers.

Best in the market:
In a predictive analysis report, McKinsey has stated that there is an expected growth of 30% in the customer satisfaction level in the next 5 years because of the reformations taking place in the outsourced call centers. So conduct a deep market survey and choose the best call center outsourcing services for your company.

Latest Technologies:
There are various cloud-based technology solutions like Automatic call distribution, IVR, voice logger are available in the market now. So selecting the outsourced call center solutions that is based upon these trending technologies can be immensely helpful for your business.

Skilled Workforce:
The skill-set that the voice agents, at your outsourced call center, possess are very important. Studies show that companies suffer near to 20% fall in their customer retention rate due to poor communication skills of the call agents. So make sure that the outsourced service provider employs highly skilled workforce for your project.

Cost-effective services:
While looking for the best solution for your customer services, you should not lose control over your budget. TNS Global reports say that, 1 out of every 3 companies quote higher than the market price for providing outsourced call center solutions. So evaluate multiple vendors’ propositions and select the most cost-effective solution partner.

Cultural compatibility:
You will get chances to visit the work locations of your prospective outsourcing partners before signing a contract. While you visit them, interact with their employees and assess their compatibility with the nature of your business. A great deal of your success depends on how well they blend with the visions and objectives of your company.

Publish Date: May 25, 2017 11:59 AM

ABOUT US IN 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =