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How Effective Is An Inbound Call Center For Generating Sales? - Jorge Noa - ContactCenterWorld.com Blog

How Effective Is An Inbound Call Center For Generating Sales?

Customer Satisfaction stays at the heart of any successful business. You have to ensure high-quality customer services, which will, in turn, generate leads for more sales. To be able to address your customers’ queries on time adds value to your customer service. According to the reports of Synovate, more than 65% customers stop purchasing products of a particular brand due to bad customer service.

Having Inbound Call Centers to attend the customer queries is an excellent way to build value for your business. Instead of setting up inbound customer service teams in your company, you can opt to have Inbound call center outsourcing as this option is cheaper and inbound call center companies can ensure professional customer service on your behalf.

Informed Customers:
Today’s customers are empowered like never before. They have a plethora of options to choose from. So keeping a customer loyal to your brand is very important. By having Inbound call centers, you can ensure that the customers get all required information about your offerings by calling up your call centers. According to TNS global, people are 10 times more likely to make purchases when they are fully informed about what they are buying.

Lead generation through mouth publicity:
The recent studies show that more than 50% people buy a product referred by a friend or colleague. Thus, you have to ensure that your customers are fully satisfied with your services so that they suggest the same product to their friends. It naturally generates leads through words of mouth.

Highly skilled call center executives:
When you outsource the inbound call center services, you can be assured of the quality of customer interactions. The agents who interact with the customers on your behalf are trained and skilled in handling such calls. Neilsen market researchers say, around 60% of the companies saw prolific results in increasing sales by outsourcing inbound call center services.

24*7 availability:
By having a dedicated inbound call center, you can ensure that you address to the customer queries at all hours of the day. According to the market experts, this not only improves the customer experience but also help you tap customers round the globe from different time zones.

More customer engagement at lower costs:
The cost of outsourcing inbound call center service comes at a lower price than having an in-house team for this. You can have agents who are trained and educated about your business objectives and can engage your customers to let them understand your offerings better.

Along with Inbound customer services, you can also opt to have Outbound call center outsourcing for your outbound call center services. The outbound call centers executives reach out to customers and help you generate sales.

Publish Date: June 6, 2017 7:49 AM

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