Establishing a customer service call center for your business can be beneficial in the long run of generating more sales. The studies conducted by TNS Global says there has been a tremendous growth of 45% in the number of businesses who started call centers with an aim to improve their customer services in the last 5 years.
If you are looking forward to setting up your call center services department, this blog is for you. Many businesses get worried about the costs they have to incur in the process of setting up a call center. Read on to find out the major areas that you will be investing in this process.
Nature of Call Center:
The costs to be incurred for setting up a call center services company can be huge if you want to set it up on your office premises. If your employees are working remotely as a virtual customer support team, then you do not have to invest in the equipment and office space. For having a call center support services department in office, you have to bear the costs of hardware, equipment like chairs, desks and the future costs of maintenance and upgrades.
Internet service costs:
Studies reveal that more than 35% of call centers saw degradation in their performance due to low internet speeds. Call drops and slow internet connections will blur your brand image as it comes in the way of a good customer support. Thus, you need to set a proper budget for bandwidth and connections while ensuring top speed for uninterrupted service.
Costs of VoIP Software:
According to Neilsen & Roger Surveys, more than 90% of the call centers now run with cloud-based call center software provided by the call center process providers. Such software can be subscribed on monthly basis with the costs ranging from $50 to $300 per month. With the use of such cloud-based solutions, you can run your services just over the internet.
Employee Salaries and Benefits:
This is a vital component, which needs to be considered while framing the budget for the call center. You are responsible for giving salaries to your employees, whether they are working remotely or in the office. Besides salaries, shift allowances and health insurances are some of the hidden costs that you will need to bear.
Recent market studies show that 70% of the call centers die every year due to improper budgeting. So assess all the costs and set a right budget for your call center.
Publish Date: June 14, 2017 6:06 AM