Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

How Much Does It Really Cost To Set Up A Customer Call Center? - Jorge Noa - ContactCenterWorld.com Blog

How Much Does It Really Cost To Set Up A Customer Call Center?

Establishing a customer service call center for your business can be beneficial in the long run of generating more sales. The studies conducted by TNS Global says there has been a tremendous growth of 45% in the number of businesses who started call centers with an aim to improve their customer services in the last 5 years.

If you are looking forward to setting up your call center services department, this blog is for you. Many businesses get worried about the costs they have to incur in the process of setting up a call center. Read on to find out the major areas that you will be investing in this process.

Nature of Call Center:
The costs to be incurred for setting up a call center services company can be huge if you want to set it up on your office premises. If your employees are working remotely as a virtual customer support team, then you do not have to invest in the equipment and office space. For having a call center support services department in office, you have to bear the costs of hardware, equipment like chairs, desks and the future costs of maintenance and upgrades.

Internet service costs:
Studies reveal that more than 35% of call centers saw degradation in their performance due to low internet speeds. Call drops and slow internet connections will blur your brand image as it comes in the way of a good customer support. Thus, you need to set a proper budget for bandwidth and connections while ensuring top speed for uninterrupted service.

Costs of VoIP Software:
According to Neilsen & Roger Surveys, more than 90% of the call centers now run with cloud-based call center software provided by the call center process providers. Such software can be subscribed on monthly basis with the costs ranging from $50 to $300 per month. With the use of such cloud-based solutions, you can run your services just over the internet.

Employee Salaries and Benefits:
This is a vital component, which needs to be considered while framing the budget for the call center. You are responsible for giving salaries to your employees, whether they are working remotely or in the office. Besides salaries, shift allowances and health insurances are some of the hidden costs that you will need to bear.

Recent market studies show that 70% of the call centers die every year due to improper budgeting. So assess all the costs and set a right budget for your call center.

Publish Date: June 14, 2017 11:06 AM

ABOUT US IN 60 seconds!

Industry Champion Award Leaderboard

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =