Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

Call Center Outsourcing Leads a New Business to Success - Jorge Noa - ContactCenterWorld.com Blog

Call Center Outsourcing Leads a New Business to Success

Starting a business enterprise is always a tough and unpredictable journey. However, the journey can become fruitful by opting for call center outsourcing. The call center streamlines the entire business process and strategy in no time offering maximum relief to the owner.

According to the survey report by Peppers and Rogers Group, 81% of the companies who deliver exceptional customer services tends to outperform their competitions. So, each company has to start thinking about strengthening its customer services from day one itself.

No additional Accommodation Require: The biggest advantage of outsource customer support services is the non-requirement of extra spaces for customer care operation. The outsourced agents manage everything from a remote location and their computer devices keeping the entrepreneur stay aloof from unnecessary customer management issues.

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Managing lots of Customer Service Enquiries: The latest survey from Zendesk claimed that 40% customers started buying from a competitor on account of better consumer assistance. It becomes onus for the call center to handle many of consumer’s queries without fail. Such customer-centric model ensures that all customers’ queries are addressed to on time and resolved soon.

Emergency Support and Help: Only an expert contact-service provider can offer emergency customer call center services. Issues like power outages, erratic rainfall, and breakdown of network infrastructure may vehemently affect the company.

In such cases, outsourced call center handles situations professionally without letting your business suffer. Around 75% of the customers are likely to become loyal to a firm that offers round the clock online and telephonic assistance to them even in times of natural disasters and emergency type situations.

Quality Enhancement Process: Following the quality enhancement process at one’s own business firm is a difficult task. Contrarily, call centers providing customer support services find it relatively easier to follow the appropriate metrics to know the level of quality improvement at the contact center.

Quality of service at call centers matters a lot. According to Right Now sources, 86% of the customers are ever ready to pay a greater price to get quality services from call centers. So, continuous enhancement of the level of quality at a call center is extremely important if the firm wants to stay ahead of the rest. To know more about call center services or business process outsourcing, please fill up get a quote form and we will contact you shortly.

Publish Date: December 11, 2017 12:37 PM

Industry Champion Award Leaderboard

Submit Event

Upcoming Events

Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

Attending the EXPO is FREE to any member of our association and you can me... Read More...
 441 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =