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How are you handling agents working from home? - Eric Klein - ContactCenterWorld.com Blog

How are you handling agents working from home?

I had an interesting chat with an Indian Call Center software company today. They were having problems because their customers were all on lockdown with employees working from home (WFH). But they were unable to use VoIP to connect those employees to the call center because of security issues?

A second one was having to pay out a huge licensing fee to enable them to connect their employees from home.

I am curious if others are having this kind of problem with enabling their WFH staff. 

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

  • How are you connecting them?
  • How are you ensuring security?
  • Are you having problems with needing new licenses for your software or phone system?
  • Do you have or need a soltuion that would enable you to have your staff securly work from home?

I am trying to understand the scope of the problem that the community is having.

Publish Date: April 6, 2020 7:43 PM

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