Leading Company Selects Cloudonix.io to Connect Users to Their Contact Center - Eric Klein - ContactCenterWorld.com Blog
Huge retail services company incorporates Cloudonix
After conducting thorough market research on communication platform as a service (CPaaS), a leading USA-based retail services corporation concluded that they needed an option that is both technically and financially viable - they chose Cloudonix, utilizing the Cloudonix.io CPaaS and SDK.
They were seeking a solution to connect millions of mobile devices back to their call center. Realizing most CPaaS solutions are minutes and endpoint oriented, leading to rapid inflation of expenses as new users or devices are added - the obvious conclusion was that a different solution approach is required.
When approached, Cloudonix analyzed the requirements and had a viable business model, enabling both a complete technical solution and a financial model that made sense. The model that was chosen is based on concurrent call capacity and not on the number of devices connected, allowing the retailer to grow to tens of millions of devices without incurring devices- or minute- related charges.
Now they are using the combined Cloudonix mobile SDK and Cloud services to provide contextual information to their contact center staff, reducing time on the call and preventing user fraud.
Publish Date: January 15, 2018 11:18 AM